Bilingual Sales Associate

ACE Cash Express • Ontario, CA

1d

About The Position

ACE Cash Express is seeking energetic, personable, and sales-oriented Sales Associates to help customers identify appropriate financial products and services. The role combines hourly pay with bonus incentives and requires a focus on customer service, sales, accuracy, confidentiality, and compliance with industry regulations and safety guidelines. Spanish proficiency is preferred.

Sales Associates work independently while embracing accountability for overall store performance. They build trust by listening actively, communicating effectively, and empathizing with customers, and they learn about ACE's range of financial products and services. Services may vary by store and include cash handling, check cashing, lending, bill pay, and card services. Travel is primarily local and may involve visiting more than one store in a day when necessary. Shifts are typically 8 hours and may occasionally be up to 12 hours, in a secure, enclosed work area.

Requirements

• High school diploma or equivalent.
• Ability to listen actively, communicate effectively, and empathize with customers.
• Ability to work independently and embrace accountability for overall store performance.
• Ability to work scheduled shifts, typically 8 hours and occasionally up to 12 hours.
• Ability to stand for extended periods and sit, walk, reach, stoop, bend, communicate verbally, and listen actively.
• Ability to see clearly at close and distant ranges and adjust focus as needed.
• Ability to occasionally lift and/or move up to 25 lbs.

Nice To Haves

• Proficiency in Spanish is preferred.
• Two or more years of retail experience is beneficial.

Responsibilities

• Understand customers’ unique needs and recommend appropriate ACE products and services.
• Communicate effectively with customers, empathize with their challenges, and build trust.
• Provide exceptional customer service to foster lasting relationships.
• Handle services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services.
• Prioritize accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
• Work independently and take accountability for overall store performance.
• Travel locally and, when necessary, work at more than one store in a day.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Paid holidays
• Sundays off
• Flexible schedules
• Tuition reimbursement
• Short-term disability
• Long-term disability
• Basic life and AD&D coverage
• 401(k) plan participation
• $1,000 signing bonus, paid in two installments subject to successful completion of training and employment milestones and being in good standing on active status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED