Bilingual Sales and Service Specialist
About The Position
This is a full-time career opportunity of approximately 40 hours per week based at the Downtown Lebanon financial center in Lebanon, Pennsylvania. The employee must be available to be scheduled around branch operating hours; Sundays are not required. Spanish fluency is required, including the ability to read, write, and speak Spanish. The specialist provides an exceptional financial center customer experience, handling customer needs across service and sales. This includes account opening and maintenance, transaction processing, customer-centered conversations to deepen relationships, and promoting banking solutions that support customers’ financial goals. The balance of duties varies according to financial center traffic and customer needs. The role also requires following bank policies and procedures, complying with applicable regulations, using digital solutions and technology to assist customers, and completing assigned compliance responsibilities. Employees must be authorized to work in the United States without current or future Fulton Bank visa sponsorship.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service or sales experience.
- Fluency in Spanish, including reading, writing, and speaking.
- Must be authorized to work in the United States without current or future visa sponsorship by Fulton Bank.
- Must be available to be scheduled around branch operating hours; Sundays are not required.
Nice To Haves
- 6 to 12 months of cash handling experience.
Responsibilities
- Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
- Drive proactive sales and referral conversations through internal and outbound interactions, including outbound calling, appointment setting, and lobby engagement.
- Develop knowledge of sales techniques and use the CRM system and other resources to build customer relationships, support consistent onboarding, and expand existing relationships.
- Provide ongoing customer support regarding products and services; open new accounts, perform customer maintenance, assist with operational activities, and flex between sales and teller transactions.
- Manage risk by complying with applicable regulations and Fulton policies and procedures, and exercise sound judgment within established limits.
- Use practical knowledge of digital solutions and technology to support customers and solve problems.
- Complete assigned compliance responsibilities, understand and identify relevant compliance risks, comply with applicable laws and regulations, and escalate risks to the appropriate management level.
- Perform other job duties as assigned by the manager.
Benefits
- Medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan selected.
- Dental and vision insurance.
- Life insurance.
- 401(k) program with employer match.
- Employee Stock Purchase Plan.
- Paid time off programs, including holiday pay and paid volunteer time.
- Disability insurance coverage.
- Maternity and parental leave.
- Adoption assistance.
- Educational assistance.
- Wellness program with financial incentives.
- Eligibility for a short-term incentive compensation plan subject to individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
