Bilingual Sales and Service Specialist
About The Position
This is a full-time career opportunity of approximately 40 hours per week, based at Fulton Bank’s financial center at 210 North Fifth Street in Reading, Pennsylvania. The specialist must be available to work around branch operating hours; Sundays are not required. Fluency in Spanish is required, including the ability to read, write, and speak the language. The role provides an exceptional financial center customer experience, addressing customers’ needs across service and sales. The specialist handles account opening and maintenance, processes transactions, and conducts customer-centric conversations to deepen relationships and serve as a trusted advisor. The specialist promotes banking solutions that support customers’ financial goals. The balance of duties varies according to financial center traffic and customer needs. The position requires a high school diploma or equivalent and at least one year of customer service or sales experience. Cash-handling experience of 6 to 12 months is preferred. The hourly pay range is $18.56–$29.38, and the role is eligible for a short-term incentive compensation plan subject to individual and company performance. Fulton Bank offers a benefits package to eligible employees that includes medical plans with prescription coverage; flexible spending or health savings accounts depending on the medical plan selected; dental and vision insurance; life and disability insurance; a 401(k) program with employer match; an employee stock purchase plan; paid time off, holiday pay, and paid volunteer time; maternity and parental leave; adoption and educational assistance; and a wellness program with financial incentives. Employees are responsible for understanding and following company compliance programs, applicable laws and regulations, and policies and procedures; completing assigned compliance training by its due dates; identifying compliance risks; and escalating those risks to the appropriate management level. Applicants must be authorized to work in the United States without current or future visa sponsorship.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service or sales experience.
- Fluency in Spanish, including the ability to read, write, and speak the language.
- Must be authorized to work in the United States without visa sponsorship now or in the future.
- Availability to be scheduled around branch operating hours; Sundays are not required.
Nice To Haves
- 6 to 12 months of cash-handling experience.
Responsibilities
- Assist clients with teller transactions accurately and in accordance with bank policies and procedures.
- Drive proactive sales and referral conversations through internal and outbound interactions, including outbound calls, appointment setting, and lobby engagement.
- Develop knowledge of sales techniques and use the CRM system and other resources to foster relationship-building conversations, onboard new customers consistently, and expand existing relationships.
- Provide ongoing customer support regarding products and services; open new accounts; handle customer maintenance requests; and assist with operational activities and responsibilities.
- Maintain flexibility between sales and teller transactions according to financial center traffic and customer needs.
- Manage risk by complying with applicable regulations and Fulton policies and procedures, and exercise sound judgment within established limits.
- Use practical knowledge of digital solutions and technology to support customers and solve problems.
- Perform other duties as assigned by the manager.
- Understand and act on assigned compliance programs, regulations, and policies; complete compliance training by established due dates; identify relevant compliance risks; and escalate risks to the appropriate management level.
Benefits
- Medical plans with prescription drug coverage.
- Flexible spending account or health savings account, depending on the medical plan selected.
- Dental and vision insurance.
- Life insurance.
- 401(k) program with employer match.
- Employee Stock Purchase Plan.
- Paid time off programs, including holiday pay and paid volunteer time.
- Disability insurance coverage.
- Maternity and parental leave.
- Adoption assistance.
- Educational assistance.
- Wellness program with financial incentives.
- Short-term incentive compensation plan, subject to individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
