Bilingual Sales and Service Specialist
About The Position
This is a full-time career opportunity of approximately 40 hours per week based at the Fulton Bank financial center at 210 North Fifth Street in Reading, Pennsylvania. The specialist must be available to work around branch operating hours; the branch is not open Sundays. The role requires fluency in Spanish, including the ability to read, write, and speak the language. The specialist provides an exceptional financial center customer experience by addressing customer needs across service and sales. Responsibilities include helping customers with account opening and maintenance, transactions, and banking solutions; building relationships through customer-centered conversations; and acting as a trusted advisor. The balance between sales and teller activities varies with customer needs and financial center traffic. The position requires compliance with applicable regulations and Fulton policies and procedures, sound judgment within established limits, and use of digital solutions and technology to support customers. Other job duties may be assigned by the manager. Employees are responsible for understanding and following assigned compliance programs, policies, and training requirements, identifying relevant compliance risks, and escalating risks to management. The hourly rate is $18.56–$29.38. The role is eligible to participate in a short-term incentive compensation plan subject to individual and company performance. Fulton Bank offers a benefits package to eligible employees.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service or sales experience.
- Fluency in Spanish, including the ability to read, write, and speak the language.
- Availability to be scheduled around branch operating hours; no Sundays.
- Authorization to work in the United States without current or future Fulton Bank sponsorship for a work visa.
Nice To Haves
- 6 to 12 months of cash handling experience.
Responsibilities
- Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
- Drive proactive sales and referral conversations through internal and outbound interactions, including outbound calling, appointment setting, and lobby engagement.
- Develop knowledge of sales techniques and use the CRM system and other resources to build customer relationships and support consistent onboarding and expansion of existing relationships.
- Provide ongoing support to customers regarding products and services.
- Open new accounts, perform customer maintenance requests, assist with operational activities, and remain flexible between sales and teller transactions.
- Manage risk by complying with applicable regulations and Fulton policies and procedures, using sound judgment within established limits.
- Use practical knowledge of digital solutions and technology to support customers and solve problems.
- Complete assigned compliance training, understand applicable compliance requirements, identify risks, and escalate compliance risks to the appropriate level of management.
- Perform other duties as assigned by the manager.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account, depending on medical plan selected
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs, including holiday pay
- Paid volunteer time
- Disability insurance
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
- Short-term incentive compensation plan, subject to individual and company performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
