Bilingual Sales Advocate

Cricket Wireless Authorized Retailer • Largo, FL

6d • Onsite

About The Position

Blue Fig USA is an authorized independent retailer of Cricket Wireless, with corporate headquarters in Orlando, Florida, and more than 90 locations throughout the state. The company focuses on delivering a premium customer experience and providing wireless solutions tailored to customers’ needs.

The Bilingual Sales Advocate assists customers with wireless products and services, including devices, accessories, and Cricket offerings. The role involves meeting sales goals, presenting products, guiding customers through purchases, and handling sale-related administration. Advocates also maintain product knowledge, follow store procedures, address customer service issues, and contribute to store and market goals.

Requirements

• High school diploma or equivalent.
• Positive, can-do attitude and a highly motivated, results-driven personality.
• Excellent customer service skills and ability to understand and implement the sales process.
• Ability to work independently and as part of a team.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Ability to work varied retail hours, including evenings, weekends, and holidays.

Nice To Haves

• Customer service experience is preferred but not required.
• Bilingual English and Spanish skills are preferred.

Responsibilities

• Assist customers by answering questions, presenting products and services, and checking product availability.
• Sell and market wireless products and services, including devices, accessories, and other Cricket offerings.
• Meet sales goals by serving new and existing customers.
• Present products and services to potential clients and develop customer relationships.
• Complete administrative aspects of sales, including customer contracts, warranties, payments, and filing completed orders.
• Stay current on product knowledge, accessories, pricing plans, promotions, and service features through ongoing learning.
• Monitor competitive offers and provide the Sales Manager with feedback about local competition and customer needs.
• Explore customers’ needs and provide hands-on demonstrations of current technology in the store.
• Guide customers through purchases by asking questions, providing informative answers, and sharing product expertise.
• Consult with new and existing customers to determine their wireless service needs.
• Maintain store operating procedures, including opening and closing, inventory, point-of-sale paperwork and records, cash management, merchandising, and store cleanliness and appearance.
• Handle customer service issues in a timely and professional manner.
• Ensure the accuracy of the daily cash drawer and sales transactions.
• Complete daily observations per Velocity.
• Perform other duties assigned by company leadership in support of store or market goals.

Benefits

• Base pay of $15.00 per hour, plus commission; hourly pay and commission are paid weekly.
• Medical, dental, vision, and supplemental insurance benefits are available after 60 days.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED