Bilingual Sales Advocate

Cricket Wireless Authorized Retailer • Plant City, FL

6d • Onsite

About The Position

Blue Fig USA, an authorized independent retailer of Cricket Wireless, is seeking a Bilingual Sales Advocate to provide customers with an exceptional in-store experience. The role involves understanding customers’ wireless needs, demonstrating technology, recommending and selling wireless products and services, and guiding customers through purchases. The advocate also completes sales paperwork and payments, maintains store procedures and standards, addresses customer service issues, and contributes to store and market goals. The position requires English and Spanish bilingual ability and availability to work varied retail hours, including evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Bilingual in English and Spanish; required.
• Positive, can-do attitude and a highly motivated, results-driven personality.
• Excellent customer service skills and ability to understand and implement the sales process.
• Ability to work independently and as part of a team.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Ability to work varied retail hours, including evenings, weekends, and holidays.

Nice To Haves

• Customer service experience is preferred but not required.

Responsibilities

• Assist customers by answering questions, presenting products and services, and checking product availability.
• Sell wireless products and services to new and existing customers to meet sales goals.
• Present products and services to potential clients and develop customer relationships.
• Complete administrative aspects of sales, including customer contracts, warranties, payments, and order filing.
• Maintain current knowledge of products, accessories, pricing plans, promotions, and service features through continuous learning.
• Monitor competitive offers and provide the Sales Manager with feedback about local competition and product or service needs.
• Explore customer needs and provide hands-on demonstrations of the latest in-store technology.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Consult with new and existing customers to determine their wireless service needs.
• Maintain store operating procedures, including opening and closing, inventory, point-of-sale paperwork and records, cash management, merchandising, and store cleanliness and appearance.
• Handle customer service issues in a timely and professional manner.
• Ensure daily cash drawer and customer sales accuracy.
• Complete daily observations per Velocity.
• Perform other duties assigned to support store or market goals.

Benefits

• Base pay of $15.00 per hour, plus commission; hourly pay and commission are paid weekly.
• Medical, dental, vision, and supplemental insurance benefits are eligible after 60 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED