Bilingual Retail Store Associate (Spanish)

Sherwin-Williams • Cleburne, TX

2d

About The Position

The Bilingual Retail Store Associate works in a Sherwin-Williams retail store and supports wholesale and retail customers by identifying their needs, answering questions about products, and recommending appropriate solutions. The role focuses on providing excellent customer service, resolving customer concerns, maintaining current product knowledge, and meeting store sales goals while maintaining the quality and visual standards of products and the store.

The position involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that a criminal-history review is necessary to protect its business, operations, reputation, customers, staff, vendors, contractors, and the public.

The role may involve retrieving and carrying materials, tinting and mixing products, stocking shelves, handling deliveries, and working scheduled evening and weekend hours. Applicants must be able to communicate in both English and Spanish.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment work-visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• A valid, unrestricted driver’s license.
• At least a high school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A range of benefits intended to support health and well-being.
• Career opportunities to learn, develop new skills, and grow.
• An inclusive team and commitment to communities.
• Benefits information is available through the company’s candidate benefits website; eligibility may depend on hiring.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed