Bilingual Retail Customer Service Specialist Shared

Sherwin-Williams•North Aurora, IL

14d•Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They resolve customer concerns promptly, support customer satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role combines customer service with achieving store sales goals. This is a full-time position based primarily at Store #3372, 1891 Orchard Gateway Blvd, North Aurora, IL 60542. The employee is also expected to spend 20% of their time at Oswego E Store 723657. Pay starts at $19.75. The job involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is required to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment without needing employment-visa sponsorship now or in the future.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience working in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications, as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries, as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.