Bilingual Retail Customer Service Specialist (Spanish)

Sherwin-Williams • Cleburne, TX

7d

About The Position

Customer Service Specialists work closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They resolve customer concerns promptly, support client satisfaction, stay up to date on product features, and maintain store and product presentation standards while working toward sales goals.

The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The position may require retrieving and carrying materials weighing up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation. Scheduled hours may include evenings and weekends. The posting describes a three-step hiring process: online application, digital interview, and in-store interview.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-work-visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted driver's license.
• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits and rewards intended to support health and well-being, career development, connection, retirement, health care, and daily commuting. Specific benefit eligibility and offerings are available through the referenced benefits site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed