Bilingual Retail Customer Service Specialist (Spanish)

Sherwin-Williams • Santa Fe, NM

6d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They promptly resolve customer concerns, promote customer satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role focuses on delivering excellent service while consistently meeting store sales goals.

Duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuable items. Such access may be supervised or unsupervised. Sherwin-Williams conducts a review of criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The role includes customer-facing sales and service, processing transactions, maintaining work orders and inventory, preparing and stocking products, maintaining assigned store areas, and assisting with deliveries when needed. Candidates must communicate in both English and Spanish, be willing to work scheduled hours that may include evenings and weekends, and be able to lift and carry specified weights. Sherwin-Williams describes support for employee health and well-being, career development, and connection with an inclusive team and broader communities. The hiring process includes an online application, a digital video interview for qualified candidates, and an in-store interview for selected candidates.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment work visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits intended to support health and well-being, career development, and employee connection; specific benefits and eligibility are available through its candidate benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed