Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • San Francisco, CA

10d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They promptly resolve customer concerns, support client satisfaction, stay up-to-date on product features, maintain product and store quality and visual standards, and work toward the store’s sales goals. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

The selected candidate is expected to work at Store #721015, 565 S Van Ness Ave, San Francisco, CA 94110-1302. This is a part-time position with an hourly rate starting at $20.50.

Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters. The company says it offers employees rewards, benefits, flexibility to support health and well-being, opportunities to learn and grow, and an inclusive team and community commitment. The hiring process includes an online application, a digital video interview for qualified candidates (requested within seven days of invitation), and an in-store interview for top candidates. A general description of benefits is available through the company’s benefits website; eligibility may depend on hiring circumstances. Compensation decisions depend on factors such as skills, experience, training, licensure, certifications, and business needs. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is an equal opportunity employer and a VEVRAA Federal Contractor.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• Valid, unrestricted driver’s license.
• At least a high school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of rewards, benefits, and flexibility intended to support employee health and well-being, career development, and daily needs; specific offerings and eligibility are available through the company benefits site.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed