Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams • Dallas, TX

10d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They promptly resolve customer concerns, work to maximize client satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role focuses on excellent customer service while consistently meeting store sales goals.

The position involves contact with customers, including potentially minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it conducts a criminal-history review to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The selected candidate is expected to work at Store #707496 at 5711 W Lovers Ln, Dallas, TX 75209-5115.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to rewards, health and well-being, career development, and connection; specific offerings and eligibility are available through its benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed