Bilingual Retail Customer Service Specialist (Spanish)

Sherwin-Williams • Alamogordo, NM

6d

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They promptly resolve customer concerns, help ensure client satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role focuses on excellent customer service while consistently meeting store sales goals.

The position involves contact with customers, including potentially minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Access may be supervised or unsupervised. Sherwin-Williams has determined that a criminal-history review is necessary to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Employees receive a range of benefits and support intended to promote health and well-being, career development, and connection with an inclusive team and broader communities. Eligibility for specific benefits may depend on hiring circumstances.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds, and occasionally up to 70 pounds.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Have a valid, unrestricted driver’s license.
• Have at least a high school diploma or GED.
• Have at least one year of experience in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A range of benefits intended to support health and well-being, career development, and connection with an inclusive team and broader communities; specific offerings and eligibility are described on the company benefits site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed