Bilingual Relationship Banker 1 - Spanish - Northwestern University Evanston
About The Position
Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, adapting a digital-first mindset to provide effective counsel. They establish trust by assessing and addressing customers’ banking needs, obtaining and processing customer and account information, explaining and educating clients about deposit and loan products and services, and recommending solutions tailored to customers’ goals and needs. Bilingual Relationship Bankers perform these responsibilities in the languages essential to their branch or community. This role requires business-level Spanish and English proficiency and work at a U.S. Bank location on all scheduled workdays. The role requires National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, along with continued compliance with applicable legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.
Requirements
- High school diploma or equivalent.
- One to four or more years of job-related retail banking experience, or a combination of experience and commensurate training.
- Business-level proficiency in reading, writing, and speaking Spanish and English.
- NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.
- Ability to work from a U.S. Bank location on all scheduled workdays.
Nice To Haves
- Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Effective and confident client communication.
- Proven ability to learn and adapt to new information and technology platforms.
- Experience in financial services and knowledge of financial services products and solutions.
- Cash handling experience.
- Active listening and excellent problem-solving skills.
- Ability to teach customers how to use digital technology.
Responsibilities
- Build customer relationships through in-person, appointment-based, and virtual channels.
- Assess and address customers’ banking needs and provide counsel while using a digital-first mindset.
- Obtain and process customer and account information.
- Demonstrate and explain available deposit and loan products and services.
- Recommend solutions based on each customer’s goals and needs.
- Provide these services in Spanish and English as essential to the branch or community.
- Teach customers how to use digital technology.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
