Bilingual Relationship Banker 1 - Spanish - Northwestern University Evanston

U.S. Bank•Evanston, IL

3d•Onsite

About The Position

U.S. Bank Relationship Bankers build customer relationships through in-person, appointment-based, and virtual channels, using a digital-first approach. They assess customers’ banking needs, obtain and process customer and account information, explain and educate customers about available deposit and loan products and services, and recommend solutions tailored to each customer’s goals and needs. Bilingual Relationship Bankers perform these responsibilities in Spanish and English, languages identified as essential for the branch or community. The role requires National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with applicable legal and regulatory registration requirements. This includes maintaining a satisfactory criminal and credit record. The position requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
One to four or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking both Spanish and English.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with applicable registration requirements.
Maintain a satisfactory criminal and credit record.

Nice To Haves

Passion, commitment, and drive to improve clients’ financial lives.
Effective and confident client communication.
Ability to learn and adapt to new information and technology platforms.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Cash handling experience.
Active listening and excellent problem-solving skills.
Ability to teach customers how to use digital technology.

Responsibilities

Build relationships with customers and engage through in-person, appointment-based, and virtual channels.
Assess and attend to customers’ banking needs and obtain and process customer and account information.
Demonstrate and educate customers about available deposit and loan products and services.
Recommend banking solutions based on each customer’s goals and needs.
Perform relationship-banking responsibilities in business-level Spanish and English.
Maintain required NMLS registration and ongoing compliance with applicable legal and regulatory requirements.
Work from a U.S. Bank location on all scheduled work days.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and an employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.