Bilingual Receptionist

Amaro Law Firm•Houston, TX

12d•Onsite

About The Position

Amaro Law Firm is a nationally recognized plaintiff’s trial law firm founded in 2005 and located in Houston’s Heights area. The firm handles wrongful death, catastrophic injury, vehicle and workplace accidents, product liability, and other tort cases. Its attorneys prepare cases for trial from day one and handle trials across Texas. The Bilingual Receptionist manages front desk operations, handles in-person and telephone inquiries, and provides general administrative support. The role shares information about the firm with clients, customers, and the public, and serves as the first point of contact for clients, representing the firm with professionalism and a welcoming demeanor.

Requirements

Bilingual in Spanish.
3–5 years of experience in a front desk setting.
High school diploma or equivalent.
Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel, and social media platforms.
Familiarity with administrative and clerical procedures.
Strong customer service skills and knowledge of customer service principles.
Strong organizational and multitasking abilities.
Exceptional verbal and written communication skills.
Professional personal presentation.
Attention to detail and ability to prioritize tasks effectively.
Initiative and reliability, including punctuality and dependable transportation.
Ability to work under pressure and maintain a high stress tolerance.

Nice To Haves

Previous experience in a law office is highly preferred.

Responsibilities

Answer, screen, and direct telephone calls, and relay messages.
Greet visitors and direct them to the appropriate destination.
Respond to public inquiries and maintain security awareness.
Provide general administrative and clerical support.
Manage mail and deliveries.
Schedule appointments and organize conference and meeting room bookings.
Maintain the appointment diary manually and electronically.
Keep the reception area tidy and presentable.
Use Needles case management software to update clients on the status of their claims.
Perform other administrative tasks as needed.
Represent Amaro Law Firm as the first point of contact for clients, with professionalism and a welcoming demeanor.
Maintain strong attention to detail.