Bilingual Receptionist
About The Position
The Bilingual Receptionist is an onsite front-office healthcare support professional who reports to the Center Administrator and serves as a Patient Access Coordinator. The role helps deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout, maintaining data quality and revenue integrity while coordinating the movement of patients through the clinic. The receptionist verifies patient identity and insurance coverage, manages patient flow and communications, supports a positive patient experience, and collects co-pays and outstanding balances. The position includes reviewing schedules 24–48 hours ahead to identify missing documentation, expired authorizations, and insurance gaps; completing digital intake and check-in; monitoring the waiting room and EMR queues; communicating delays; processing payments and reconciling the daily drawer; checking patients out and scheduling follow-ups; and conducting outreach for no-shows or preventive care appointments. The position is scheduled for 40 hours per week and is eligible for a performance-based bonus incentive plan.
Requirements
- Computer literacy.
- Knowledge of patient eligibility and benefits.
- Ability to use scheduling systems to improve staffing levels.
- Ability to handle patient concerns while maintaining partnership.
- Ability to follow defined workflows consistently.
- Ability to manage time and tasks efficiently.
- Ability to maintain accurate and complete records.
- Ability to work effectively across teams.
- Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
- Reliability, punctuality, integrity when handling Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.
Nice To Haves
- Knowledge of appropriate communication channels and escalation rules.
- Experience managing and verifying digital intake data.
- Knowledge of how to protect patient identity.
- Familiarity with clinical operations.
- Ability to assist in patient registration.
- Familiarity with types of clinic visits.
Responsibilities
- Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
- Verify patient identity and insurance coverage.
- Complete patient demographics, consents, and patient-ready signals accurately using digital tools during check-in.
- Monitor the waiting room and EMR task queues, and communicate delays to patients and clinical staff.
- Discuss patients’ financial responsibilities, collect co-pays and outstanding balances, process payments, and reconcile the daily cash drawer.
- Conduct checkout, schedule follow-up appointments, and manage outreach for no-shows or preventive care appointments.
- Handle incoming calls accurately and professionally.
- Maintain accurate and complete patient records and follow defined workflows.
- Manage patient needs across scheduling and follow-up while working effectively across teams.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Bonus incentive plan
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
