Bilingual Program Specialist
About The Position
The Bilingual Program Specialist provides trauma-informed supervision, assessment, and support for children and families receiving services at the Center. The role also supports program operations and special projects, including maintaining the Kids Closet, Project Graduation, Birthday Boxes, and other client-centered initiatives. English/Spanish bilingual proficiency is required. The position provides direct client and family support, helps maintain program spaces and client flow, and provides front desk and administrative coverage. It also assists with resource coordination, community events, after-hours cases and groups, and training and onboarding of interns and volunteers as needed. The role reports to the Director of Program Services and is classified as non-exempt.
Requirements
- Bachelor’s degree with a focus in behavioral science, or equivalent relevant experience.
- Three years of experience in social services.
- Experience working with children and families.
- Strong interpersonal and communication skills.
- Ability to maintain a flexible schedule, including occasional evenings and weekends.
- Bilingual English/Spanish proficiency is required.
Responsibilities
- Provide support to families upon arrival for appointments and services.
- Supervise children and families during scheduled appointments at all Center locations.
- Maintain a safe, comfortable, and engaging environment in the family waiting area.
- Communicate and collaborate with clinical and forensic interview staff regarding shared clients.
- Administer evidence-based suicide and trauma screenings for children following forensic interviews.
- Maintain program readiness and organization of program spaces.
- Perform data entry and other documentation tasks as needed.
- Monitor scheduled appointments and assist with client flow.
- Ensure facility access procedures and safety protocols are followed.
- Greet clients, visitors, and team members; appropriately manage unscheduled visitors; and provide front desk coverage as needed.
- Assist with preparing parent packets, group folders, and other program materials.
- Assist with purchasing and maintaining inventory of emergency assistance items and Kids Closet supplies.
- Coordinate and organize the Kids Closet.
- Support planning and implementation of Project Graduation and the Holiday Project.
- Assist with Birthday Boxes and other client support initiatives.
- Support locally sponsored trainings and community events.
- Assist with after-hours cases and children's groups as needed.
- Participate in weekend and after-hours events and projects as assigned.
- Support training and onboarding of interns and volunteers as needed.
- Maintain knowledge of the organization's mission, program, vision, core values, and children's advocacy model.
- Attend monthly staff meetings and other meetings as assigned.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
