Bilingual Program Manager

Surge Staffing•Newnan, GA

About The Position

The Bilingual Program Manager (also described in the posting as Bilingual Program Supervisor) supports revenue growth by identifying, prospecting, and securing business opportunities. The role develops and implements sales strategies for new account prospects, works with field management on planning, and is responsible for achieving profit results in assigned areas in line with forecasts and expectations. The position requires English and Spanish fluency and is scheduled for the first shift, Monday through Friday, from 7 a.m. to 4 p.m. The role provides administrative and operational support for the Surge Management Program. It manages the Surge Management VMS system and order fulfillment, supports and trains branch offices using the system, coordinates sub-vendors and service agreements, handles account setup and paperwork, audits vendor compliance, negotiates vendor agreements, communicates with clients, and monitors growth in program billing.

Requirements

Ability to speak, read, and write in Spanish and English.
High school diploma or equivalent required.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to travel to various locations, such as customer sites and other company offices, as needed.
Ability to communicate effectively and tactfully with others.
Ability to work with team members and independently.
Cooperative, team-oriented, patient, and calm under pressure.
Strong written and verbal communication skills.
Ability to provide excellent customer service to clients.
Ability to advise, counsel, guide, and influence the opinions and decisions of others.
Previous business development experience, including developing sales strategies, conducting cold calls, making sales presentations, using closing techniques, and developing service and pricing proposals.
Ability to succeed in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated, with a demonstrated sense of urgency in sales- and service-related activity.
Exceptional communication, presentation, follow-up, negotiation, and closing skills, with a strong emphasis on listening skills.
Ability to work effectively in team environments.
Strong leadership skills, initiative, and creativity, with the ability to identify and convey successful techniques and approaches.

Nice To Haves

Some college coursework or equivalent business experience.

Responsibilities

Identify, prospect, and secure business opportunities to support new revenue growth.
Develop and implement sales strategies for new account prospects.
Work with field management to plan and achieve profit results in assigned areas consistent with forecasts and expectations.
Perform administrative tasks that support quality performance.
Manage the Surge Management VMS system and ensure orders are filled immediately.
Work with branch offices that use Surge Management and train them to use the system.
Establish sub-vendors, sign service agreements, and check invoicing.
Handle RFPs and paperwork and establish accounts in Avionte.
Audit sub-vendors to ensure compliance with the Surge Management Program.
Negotiate vendor agreements to ensure profitability for Surge Management.
Communicate with Surge Management clients to ensure satisfactory service.
Ensure overall Surge Management billing increases weekly, monthly, and quarterly.