Bilingual Program Manager

Surge Staffing•Newnan, GA

10d•$50,000 - $55,000

About The Position

The Bilingual Program Manager (also described as Bilingual Program Supervisor, English/Spanish) identifies, prospects, and secures business opportunities to support revenue growth. The role develops sales strategies for prospective accounts, works with field management on planning, and achieves profit results in assigned areas in line with established forecasts and expectations. The position supports the Surge Management Program through administrative, client-service, vendor-management, and account-growth activities. This includes managing the Surge Management VMS system and ensuring orders are filled promptly; training branch offices to use the system; establishing and coordinating with sub-vendors; handling service agreements and invoice checks; supporting RFPs and account setup in Avionte; auditing sub-vendors for compliance; negotiating vendor agreements to support profitability; maintaining client satisfaction; and increasing program billing. The role requires English and Spanish proficiency and is listed as a first-shift position, Monday through Friday, 7 a.m. to 4 p.m.

Requirements

Ability to speak, read, and write in Spanish and English.
High school diploma or equivalent.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to travel to various locations, such as customer sites and company offices, as needed.
Ability to communicate effectively and tactfully with others.
Ability to work with team members and independently.
Cooperative, team-oriented, patient, and calm under pressure.
Strong written and verbal communication skills.
Ability to provide excellent customer service to clients.
Ability to advise, counsel, guide, and influence the opinions and decisions of others.
Ability to analyze and evaluate people, data, and things to determine courses of action.
Previous business development experience, including developing sales strategies, cold calling, sales presentations, closing techniques, and developing service and pricing proposals.
Ability to succeed in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated, with a sense of urgency in sales- and service-related activity.
Exceptional communication, presentation, follow-up, negotiation, and closing skills, with a strong emphasis on listening.
Ability to work effectively in team environments.
Strong leadership skills, initiative, and creativity, with the ability to identify and convey successful techniques and approaches.

Nice To Haves

Some college coursework or equivalent business experience.

Responsibilities

Develop and implement sales strategies for prospective accounts.
Work with field management to plan and achieve profit results in assigned areas consistent with forecasts and expectations.
Perform administrative tasks that support quality performance.
Manage the Surge Management VMS system and ensure orders are filled immediately.
Work with branch offices using Surge Management and train staff to use the system.
Establish sub-vendors, sign service agreements, and check invoicing.
Handle RFPs, paperwork, and account setup in Avionte.
Audit sub-vendors to ensure compliance with the Surge Management Program.
Negotiate vendor agreements to ensure Surge Management profitability.
Communicate with Surge Management clients to ensure satisfactory service.
Increase overall Surge Management billing weekly, monthly, and quarterly.
Identify, prospect, and secure business opportunities to support revenue growth.