Bilingual Personal Banker

First National Bank Texas•Brownsville, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment while handling cash transactions. The role evaluates new and existing customer relationships to offer bank products and services, meets assigned monthly new-account production goals, and follows established bank policies and supervisor direction. The position serves a diverse customer base, including a large Spanish-speaking population, and may involve in-store aisle prospecting. The banker processes deposits and payments, verifies cash and checks, enters transactions into a computer, issues receipts, and balances daily operations. Additional services include preparing money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, as well as processing Western Union wires and cash advances. The role requires regular and punctual attendance, a flexible schedule subject to business needs, and performance within established approval limits. The work may require standing or walking for extended periods and operating in a high-volume, stressful, noisy environment. The employee operates a computer and other office machinery and must be able to lift up to 50 pounds.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate new and existing customer relationships and offer bank products and services.
Follow established bank policies and supervisor direction.
Meet assigned monthly new-account production goals.
Participate in sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification to guard against counterfeit checks and identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other duties requested by supervisors relating to the bank and its functions.
Maintain regular, predictable, and punctual attendance.
Follow established approval limits.