Bilingual Personal Banker

First National Bank Texas•Brownsville, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates relationships with new and existing account holders to offer bank products and services, supports monthly new-account production goals, and follows bank policies and supervisory direction. The banker serves a diverse customer base, including a large Spanish-speaking population, and may prospect customers in store aisles. The position processes deposits, cash withdrawals, and other transactions accurately; verifies cash, checks, endorsements, and identification; and balances daily operations. It also involves entering transactions and issuing receipts, preparing money orders, cashier's checks, wires, certificates of deposit, and processing Western Union wires and cash advances. Regular, punctual attendance is required, and approval limits are governed by established authority levels. The work may require extended periods of standing or walking and takes place in a high-volume, stressful, and noisy environment. Schedules are based on business needs and may change. The employee operates a computer and other office machinery and must be able to lift up to 50 pounds.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide exceptional customer service, including receiving and paying cash, in a high-volume sales environment.
Evaluate new and existing customer relationships and offer appropriate bank products and services.
Follow established bank policies and supervisory direction.
Meet assigned monthly new-account production goals.
Participate in active sales efforts, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures, record transactions accurately, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification carefully to guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.