Bilingual Personal Banker

PNC Bank•Palisades Park, NJ

2d•$49,500 - $82,500•Onsite

About The Position

As a Bilingual Korean Branch Banker in PNC's Bergen Region Retail Banking organization, the employee is based in Palisades Park, New Jersey. The position acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to grow revenue and customer loyalty. English/Korean bilingual ability is preferred. This is an in-office role; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The banker drives sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation with each client interaction, use ecosystem and community partnerships to acquire and retain relationships, educate customers on transaction-management options and technology, and resolve customer problems using product and procedural knowledge. The role also supports efficient and accurate branch operations and manages risk by following policies and procedures and exercising sound judgment. The role typically requires an associate degree or equivalent and related experience or product knowledge. Typically, candidates have 3 or more years of experience; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree. No degree or required certification is listed. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position is incentive eligible. PNC describes a comprehensive benefits package, with offerings depending on employee eligibility. The job posting provides a base salary range of $49,500 to $82,500, which may vary by location, market data, skills, experience, and education.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual English/Korean ability; Korean speaking is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage their experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in daily branch operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation, with payment based on company, business, and/or individual performance.