Bilingual Patient Support Specialist - Clinical Services

Cabarrus Health Alliance • Kannapolis, NC

5d

About The Position

The Bilingual Patient Support Specialist performs complex clerical duties for the Clinical Services Division under regular supervision. The role prepares, maintains, and processes records, logs, and files; schedules appointments; and performs data entry. The specialist also supports patient registration and related administrative tasks in a timely and professional manner.

Requirements

• High school diploma or equivalent.
• Fluency in written and spoken English and Spanish.
• Computer proficiency in Microsoft applications such as Word, SharePoint, Excel, and Publisher.
• Thorough knowledge of standard office practices, procedures, equipment, and administrative support techniques.
• Knowledge of business English, spelling, and basic arithmetic.
• Ability to apply policies and procedures accurately.
• Ability to perform arithmetic calculations and prepare forms and statistical tables.
• Accurate typing and data-entry skills with attention to detail.
• Ability to establish and maintain effective working relationships with clients, staff, and the general public.
• Ability to work independently and manage multiple priorities.

Nice To Haves

• Healthcare experience.

Responsibilities

• Register patients by checking them in and out in a timely and professional manner.
• Verify patient insurance coverage and eligibility.
• Collect co-payments in accordance with office policies.
• Schedule and confirm patient appointments.
• Scan documents into electronic folders.
• Prepare, maintain, and process records, logs, and files.
• Perform data entry for the Clinical Services Division.

Benefits

• Employer-paid health insurance with low out-of-pocket cost.
• Retirement pension through the NC Local Government Retirement System.
• 401(k) with match.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• Paid vacation.
• Paid sick leave.
• 13 paid holidays and a floating holiday.
• Paid parental leave.
• Paid volunteer hours.
• Employee assistance program.
• Tuition reimbursement.
• Longevity pay.
• Wellness allowance.
• Prior local and state government years of service count toward calculating vacation accrual rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED