Bilingual Onsite Supervisor

Surge Staffing • West Jefferson, OH

1d • Onsite

About The Position

The Bilingual Onsite Supervisor is primarily responsible for meeting the temporary staffing and/or training needs of a major Surge client. The role delivers service to the customer and temporary employees by matching temporary employees’ skills to customer needs, develops and retains business through customer service, and performs administrative tasks that support service quality and performance. The supervisor may also supervise one or more Onsite Staffing Specialists.

Work hours are Monday through Thursday, 3:30 p.m. to 1:00 a.m., with some Fridays required.

Requirements

• High school diploma.
• Fluency in Spanish and English.
• Proven leadership or success in a previous managerial role.
• Exceptional customer service skills and the ability to build or enhance successful business partnerships.
• At least 1–2 years of supervisory experience or 3–5 years of customer service experience.
• Strong communication and customer service skills.
• Administrative skills.
• Experience performing background checks, I-9 processing, and E-Verify.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the internet.

Responsibilities

• Meet the temporary help and/or training needs of a major Surge client.
• Deliver high-quality service to the customer and temporary employees.
• Match temporary employees’ skills to customer needs.
• Develop and retain business by providing outstanding customer service.
• Perform administrative tasks that support quality service and performance.
• Monitor employee attendance.
• Process and assist with workers’ compensation claims.
• Reconcile invoices from vendors.
• Supervise one or more Onsite Staffing Specialists, as applicable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED