Bilingual Onsite Supervisor- Creole

Surge Staffing • Manchester, TN

1d • Onsite

About The Position

The Bilingual Onsite Supervisor is fluent in English and Creole and is primarily responsible for meeting the temporary staffing and/or training needs of a major Surge client. The role provides high-quality service to the customer and temporary employees by matching temporary workers’ skills to customer needs, developing and retaining business through outstanding customer service, and performing administrative tasks that support quality service and performance. The supervisor may also supervise one or more On-site Staffing Specialists.

Work hours are Monday through Friday, 7 a.m. to 4 p.m.

Requirements

• High school diploma.
• Fluency in English and Creole.
• Proven leadership or success in a previous managerial role.
• Exceptional customer service skills and ability to build or enhance successful business partnerships.
• Minimum 1–2 years of supervisory experience or 3–5 years of customer service experience.
• Strong communication and customer service skills.
• Administrative skills.
• Experience performing background checks, I-9 processing, and E-Verify.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.

Responsibilities

• Meet the temporary help and/or training needs of a major Surge client.
• Provide high-quality service to customers and temporary employees.
• Match temporary employees’ skills to customer needs.
• Develop and retain business by providing outstanding customer service.
• Perform administrative tasks supporting quality service and performance.
• Monitor employee attendance.
• Process and assist with workers’ compensation claims.
• Reconcile invoices from vendors.
• Supervise one or more On-site Staffing Specialists, as applicable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED