Bilingual Onsite Supervisor- Creole
About The Position
The Bilingual Onsite Supervisor is fluent in English and Creole and is primarily responsible for meeting the temporary staffing and/or training needs of a major Surge client. The role delivers quality service to the customer and temporary employees by matching temporary employees’ skills to customer needs, develops and retains business through outstanding customer service, and performs administrative tasks that support quality service and performance. The Onsite Supervisor may also supervise one or more Onsite Staffing Specialists. The stated work hours are Monday through Friday, 7:00 a.m. to 4:00 p.m.
Requirements
- High school diploma.
- Fluency in English and Creole.
- Proven leadership or success in a previous managerial role.
- Minimum of 1–2 years of experience in a supervisory role or 3–5 years of customer service experience.
- Strong communication and customer service skills.
- Administrative skills.
- Experience performing background checks, I-9 processing, and E-Verify.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Responsibilities
- Meet the temporary help and/or training needs of a major Surge client.
- Deliver high-quality service to the customer and temporary employees.
- Match temporary employees’ skills to customer needs.
- Develop and retain business by providing outstanding customer service.
- Perform administrative tasks that support quality service and performance.
- Monitor employee attendance.
- Process and assist with workers’ compensation claims.
- Reconcile invoices from vendors.
- May supervise one or more Onsite Staffing Specialists.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
