Bilingual Onsite Supervisor

Surge Staffing•Pooler, GA

5d•Onsite

About The Position

The Bilingual Onsite Manager (English and Spanish) meets the temporary staffing and/or training needs of a major Surge client. The role delivers service to the customer and temporary employees by matching temporary workers’ skills to customer needs, develops and retains business through customer service, and performs administrative tasks supporting quality service and performance. The position may supervise Workforce Staffing Specialists and Workforce Supervisors and requires English and Spanish fluency. The role manages customer orders and service quality, develops the client relationship and new business, coordinates recruiting and orientation programs, and supports temporary employees through scheduling, check-in, attendance and performance monitoring, coaching, and recognition. It also handles account reporting, records, invoice reconciliation, profitability monitoring, collection-related coordination, and other operational duties. Secondary responsibilities may include assisting with unemployment and workers’ compensation claims and coordinating staffing vendors.

Requirements

Ability to read, write, and speak both English and Spanish.
High school diploma required.
At least 1–2 years of supervisory experience or 3–5 years of customer service industry experience.
Ability to access locations where needed people, information, or equipment are located.
Ability to understand and accurately apply basic math.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to use work-related equipment and materials competently.
Ability to remember policies and procedures or locate resources to find information.
Ability to travel to customer sites and other company offices as needed.
Effective, tactful communication skills and the ability to work independently and with a team.
Ability to shift between tasks, organize items, and produce results in an autonomous environment while responding flexibly to changing priorities.
Cooperative, team-oriented, patient, and calm under pressure.
Strong written and verbal communication skills and ability to provide excellent customer service to clients and employees.
Ability to advise, counsel, guide, and influence the opinions and decisions of customers and employees.
Ability to analyze and evaluate people, data, and things to determine courses of action.
Ability to demonstrate success in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivation and a demonstrated sense of urgency in sales and service activity.
Exceptional communication, presentation, follow-up, negotiation, and closing skills, with strong listening skills.
Ability to develop teams and work effectively in team environments.
Strong leadership, initiative, and creativity, including the ability to identify and convey successful techniques and approaches.
Ability to develop employees’ professional skills.

Nice To Haves

Bachelor’s degree or equivalent business experience.
Previous experience as a Branch Supervisor or Manager.
Previous business development experience, including developing sales strategies, cold calling, sales presentations, closing techniques, and developing service and pricing proposals.

Responsibilities

Obtain detailed assignment information from customers and use it to fill orders with quality placements.
Implement company quality standards, including the Performance Selection System (PSS), for services rendered.
Customize or enhance recruiting, training, recognition, and retention programs to support customer service.
Implement customer-specific orientation programs for temporary employees.
Supervise customer development activities and maintain strong business relationships.
Make skill-sourcing sales calls to acquire new business and present company services and solutions to clients.
Conduct regular client meetings and maintain strong communication.
Monitor and address personnel issues and concerns.
Implement collection policies and procedures and liaise with Credit and Collections to resolve issues.
Reconcile invoices for accuracy and approval; reconcile vendor invoices as necessary.
Monitor and maintain client-account profitability.
Complete company reports documenting sales and service activity and produce requested management reports.
Schedule, check in, and provide pre-assignment orientation to temporary employees.
Monitor temporary employees’ attendance and performance, and coach and counsel them as needed.
Implement company award programs to recognize temporary employees’ performance.
Answer telephone inquiries from customers and temporary employees.
Maintain complete and accurate customer and temporary employee records.
Supervise Workforce Staffing Specialists and Workforce Supervisors as necessary, and perform their duties when needed.
Follow company policies and procedures for staffing and customer activity and perform other duties needed for successful operations.
Process or assist with unemployment claims as directed by the Unemployment Department.
Process or assist with workers’ compensation claims as directed by the Workers’ Compensation Department.
Develop and coordinate staffing vendors as part of a subcontractor management program when necessary.