Bilingual Onsite Supervisor

Surge Staffing•Pooler, GA

1d•$53,000 - $56,000•Onsite

About The Position

The Bilingual Onsite Manager (English and Spanish) meets the temporary staffing and/or training needs of a major Surge client. The role delivers high-quality service by matching temporary employees’ skills to customer needs, develops and retains business through outstanding customer service, and performs administrative tasks that support quality service and performance. The Workforce Manager may supervise one or more Workforce Staffing Specialists. This position requires fluency in English and Spanish. The role manages customer orders and placements, implements company quality standards and customer-specific programs, supports recruiting, training, recognition, and retention, and builds and maintains strong client relationships. It also handles sales and service activity, account profitability, invoicing, reports, and the scheduling, orientation, attendance, performance, and support of temporary employees. The supervisor may oversee Workforce Staffing Specialists and Workforce Supervisors and perform their duties as needed. Additional duties may include assisting with unemployment and workers’ compensation claims, coordinating staffing vendors, and reconciling vendor invoices. Surge is an equal opportunity employer.

Requirements

Read, write, and speak both English and Spanish.
High school diploma required.
At least 1–2 years of supervisory experience or 3–5 years of prior experience in a customer service industry.
Ability to access locations where needed people, information, or equipment are situated.
Ability to understand and accurately apply basic math skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to competently use work-related equipment and materials.
Ability to remember policies and procedures or locate resources to find information as needed.
Ability to travel to customer sites and other company offices as needed.
Ability to communicate effectively and tactfully with others.
Ability to work with team members and independently.
Ability to shift between two or more tasks.
Cooperative, team-oriented, patient, and calm under pressure.
Ability to arrange items in a specified order, such as alphabetically or numerically.
Ability to produce results autonomously within company guidelines and adapt to changing priorities.
Strong written and verbal communication skills.
Ability to provide excellent customer service to clients, including customers and employees.
Ability to advise, counsel, guide, and influence others’ opinions and decisions.
Ability to analyze and evaluate people, data, and things to determine courses of action.
Ability to demonstrate success in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated with a sense of urgency in sales- and service-related activity.
Strong listening skills.
Ability to develop teams and work effectively in team environments.
Strong leadership skills, initiative, and creativity, including the ability to identify and convey successful techniques and approaches.
Ability to develop employees’ professional skills.

Nice To Haves

Bachelor’s degree or equivalent business experience.
Successful prior experience as a Branch Supervisor or Manager.
Previous business development experience, including developing sales strategies, conducting cold calls, making sales presentations, using closing techniques, and developing service and pricing proposals.
Exceptional communication, presentation, follow-up, negotiation, and closing skills.

Responsibilities

Obtain detailed assignment information from customers and use it to provide effective service and fill orders with quality placements.
Implement and manage company quality standards, including the Performance Selection System (PSS) program.
Customize or enhance recruiting, training, recognition, and retention programs to support customer service.
Implement customer-specific orientation programs for temporary employees.
Supervise customer development activities and build and maintain strong business relationships with clients.
Make skill-sourcing sales calls to acquire new business within customer accounts.
Present e-solutions, HR services, payroll, assessments, training, and other offerings to clients to pursue business opportunities.
Conduct regular client meetings to maintain strong communication.
Monitor and address personnel issues and concerns promptly and effectively.
Implement company collection policies and procedures and liaise with Credit and Collections to resolve issues.
Reconcile invoices for accuracy and prepare them for final approval and payment processing.
Monitor and maintain client-account profitability.
Complete and maintain company reports documenting individual and client-location sales and service activity.
Schedule temporary employees, check them in, and provide pre-assignment orientation.
Monitor temporary employee attendance and performance, and coach and counsel as needed.
Coach and counsel temporary employees to support quality performance, productivity and quality goals, and job satisfaction.
Implement company award programs to recognize temporary employees’ performance.
Answer telephone inquiries from customers and temporary employees.
Maintain complete and accurate customer and temporary employee records.
Supervise Workforce Staffing Specialists and Workforce Supervisors as necessary.
Perform Workforce Supervisor or Workforce Staffing Specialist duties as necessary.
Produce requested management reports.
Follow company policies and procedures for staffing and customer activity.
Perform other duties needed for successful company operations.
Process and assist with unemployment claims as directed by Unemployment Department staff.
Process and assist with Workers’ Compensation claims as directed by Workers’ Compensation Department staff.
Develop and coordinate use of other staffing vendors as part of a subcontractor management program, as necessary.
Reconcile vendor invoices and prepare them for final approval and payment, as necessary.