Bilingual Onsite Manager

Employbridge • Countryside, IL

5d • Onsite

About The Position

The Bilingual Onsite Manager, also described in the posting as a Staff Performance Manager, oversees day-to-day personnel operations at a client site to ensure timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, counseling, performance reviews, removing employees from assignments, and conducting exit interviews. It supports client satisfaction by providing superior customer service and building relationships with client supervisors and associates. The manager anticipates staffing needs and develops value-added services in response to changing client requirements. The role is based onsite in McCook, Illinois, and requires fluency in Spanish and English.

The position coordinates recruitment, screening, interviewing, and hiring for assignments; maintains timekeeping and payroll/invoicing accuracy; prepares requested client reports; conducts onsite orientation and safety training; and facilitates initial treatment and reporting of workers’ compensation incidents. It also participates in client service reviews and serves as a liaison between the branch office and client. Other duties may be assigned.

EmployBridge describes itself as the United States’ largest light industrial staffing company and the first workforce-as-a-service provider, with a digital-first approach to staffing. Its stated purpose is “Championing People, Unlocking Potential,” and it emphasizes workforce solutions, colleague growth, and diversity and inclusion.

Requirements

• Fluency in Spanish and English.
• Experience in a customer service role responsible for multilevel client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Seasoned critical-thinking and problem-solving skills.
• Practical experience and comfort using operational software, Microsoft Office products, and basic data management tools for analysis.
• Ability to communicate professionally and effectively across all platforms.
• Ability to listen and respond to information effectively and influence decision makers.

Responsibilities

• Anticipate staffing requirements and expectations and develop value-added services to support changing client needs.
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment.
• Maintain the timekeeping system and ensure payroll and invoicing are accurate.
• Provide productivity, headcount, attendance, and other reports at the client’s request.
• Manage employee relations at the site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
• Conduct onsite orientation and safety training.
• Facilitate the initial treatment and reporting of workers’ compensation incidents.
• Participate in scheduled service reviews at the client site.
• Act as the liaison between the branch office and the client.
• Deliver superior customer service and develop relationships with supervisors and associates.
• Perform other duties as assigned.

Benefits

• Competitive base salary plus monthly bonus potential.
• Medical, dental, and vision benefits.
• Prescription drug benefits.
• 401(k).
• Paid time off and holidays.
• Incentive programs.
• Career paths and promotion from within are encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed