Bilingual Onsite Manager

Surge Staffing•Flowery Branch, GA

6d•Onsite

About The Position

The Bilingual Workforce Manager (English and Spanish or Creole) meets the temporary staffing and/or training needs of a major Surge client. The role provides service to the customer and temporary employees by matching temporary employees’ skills to customer needs, developing and retaining business through outstanding customer service, and performing administrative duties that support service quality and performance. The manager may supervise Workforce Staffing Specialists and Workforce Supervisors, and may perform their duties as needed. The role builds and maintains the client relationship, develops business, presents Surge service offerings, and manages staffing quality, temporary employee orientation and performance, account profitability, invoicing, records, reporting, and customer service. It also supports claims and vendor coordination as directed or required.

Requirements

Ability to read, write, and speak both English and Spanish or Creole.
High school diploma.
At least 1–2 years of supervisory experience or 3–5 years of prior customer service industry experience.
Ability to access locations where people, information, or equipment are needed.
Ability to understand and accurately apply basic math.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to competently use work-related equipment and materials.
Ability to remember policies and procedures or locate resources to find information.
Ability to travel to customer sites, company offices, and other locations as needed.
Ability to communicate effectively and tactfully, work independently and with a team, and shift between tasks.
Cooperative, team-oriented, patient, and calm under pressure.
Ability to arrange information or items in an order, such as alphabetically or numerically.
Ability to produce results autonomously within company guidelines and adapt to changing priorities.
Strong written and verbal communication skills and ability to provide excellent customer service to clients and employees.
Ability to advise, counsel, guide, and influence the opinions and decisions of customers and employees.
Previous business development experience, including sales strategy development, cold calls, sales presentations, closing techniques, and service and pricing proposals.
Ability to succeed in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated, with a demonstrated sense of urgency in sales and service activity.
Exceptional communication, presentation, follow-up, negotiation, and closing skills, with a strong emphasis on listening.
Ability to develop teams and work effectively in team environments.
Strong leadership, initiative, and creativity, including the ability to identify and convey successful techniques and approaches.
Ability to develop employees’ professional skills.

Nice To Haves

Bachelor’s degree or equivalent business experience.
Prior experience as a Branch Supervisor or Manager.

Responsibilities

Obtain detailed assignment information from customers and use it to fill orders with quality placements.
Implement and manage company quality standards, including the Performance Selection System (PSS) program.
Customize or enhance recruiting, training, recognition, and retention programs to support customer service.
Implement customer-specific orientation programs for temporary employees.
Supervise customer development activities and maintain strong client relationships.
Make skill-sourcing sales calls to acquire new business within the customer account.
Present e-solutions, HR services, payroll, assessments, training, and other offerings to clients.
Conduct regular client meetings to maintain strong communication.
Monitor and address personnel issues and concerns promptly and effectively.
Implement company collection policies and procedures and liaise with Credit and Collections to resolve issues.
Reconcile invoices for accuracy and prepare them for approval and payment processing.
Monitor and maintain client account profitability.
Complete and maintain company reports logging individual and client-location sales and service activity.
Schedule, check in, and provide pre-assignment orientation to temporary employees.
Monitor temporary employee attendance and performance, and coach and counsel as needed.
Coach and counsel temporary employees to support quality, productivity, job satisfaction, and achievement of goals.
Implement company award programs to recognize temporary employees’ good performance.
Answer telephone inquiries from customers and temporary employees.
Maintain complete and accurate customer and temporary employee records.
Supervise Workforce Staffing Specialists and Workforce Supervisors as necessary.
Perform Workforce Supervisor or Workforce Staffing Specialist duties as necessary.
Produce requested management reports.
Follow company policies and procedures for staffing and customer activity, and perform other duties needed for successful company operations.
Process and assist with unemployment claims as directed by Unemployment Department staff.
Process and assist with Workers’ Compensation claims as directed by Workers’ Compensation Department staff.
Develop and coordinate the use of other staffing vendors as part of a subcontractor management program, as necessary.
Reconcile vendor invoices and prepare them for approval and payment, as necessary.