Bilingual Onsite Manager

Surge Staffing•Flowery Branch, GA

About The Position

The Bilingual Workforce Manager (English and Spanish or Creole) meets the temporary staffing and/or training needs of a major Surge client. The role provides high-quality service to the customer and temporary employees by matching temporary employees’ skills to customer needs, developing and retaining business through outstanding customer service, and performing administrative work that supports service quality and performance. The Workforce Manager may supervise one or more Workforce Staffing Specialists and may also supervise Workforce Supervisors as necessary. The position manages client relationships and account profitability, develops business within the customer, and coordinates recruiting, training, recognition, retention, orientation, and staffing activities. It also supports temporary employees through scheduling, orientation, attendance and performance monitoring, coaching, counseling, and recognition. The role handles account administration, including records, reports, invoicing, collections coordination, and vendor management as needed. This is a bilingual role requiring English and Spanish or Creole.

Requirements

Must be able to read, write, and speak both English and Spanish or Creole.
High school diploma required.
At least 1–2 years of supervisory experience or 3–5 years of prior experience in a customer service industry required.
Ability to access locations where needed people, information, or equipment are located.
Ability to understand and accurately apply basic math skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.
Ability to competently use work-related equipment and materials.
Ability to remember policies and procedures or locate resources to find information.
Ability to travel to customer sites, other company offices, and other locations as needed.
Ability to communicate effectively and tactfully with others.
Ability to work both with a team and independently.
Ability to shift between two or more tasks.
Cooperative, team-oriented, patient, and calm under pressure.
Ability to arrange items in a specified order, such as alphabetically or numerically.
Ability to produce results autonomously within company guidelines and respond flexibly to changing priorities.
Strong written and verbal communication skills.
Ability to provide excellent customer service to customers and employees.
Ability to advise, counsel, guide, and influence the opinions and decisions of customers and employees.
Ability to analyze and evaluate people, data, and things to determine courses of action.
Previous business development experience, including developing sales strategies, conducting cold calls, making sales presentations, closing, and developing service and pricing proposals.
Ability to succeed in a fast-paced, highly competitive, deadline-oriented environment.
Self-motivated, with a demonstrated sense of urgency in sales- and service-related activities.
Exceptional communication, presentation, follow-up, negotiation, and closing skills.
Strong listening skills.
Ability to develop teams and work effectively in team environments.
Strong leadership skills, initiative, and creativity, including the ability to identify and convey successful techniques and approaches.
Ability to develop employees’ professional skills.

Nice To Haves

Bachelor’s degree or equivalent business experience preferred.
Successful prior experience as a Branch Supervisor or Manager preferred.

Responsibilities

Obtain detailed assignment information from the customer and use it to provide effective service and fill orders with quality placements.
Implement and manage company quality standards, including the Performance Selection System (PSS) program.
Customize or enhance recruiting, training, recognition, and retention programs to support customer service.
Implement customer-specific orientation programs for temporary employees that incorporate customer policies.
Supervise customer development activities and maintain a strong business relationship with the client.
Make skill-sourcing sales calls to acquire new business within the customer organization.
Present e-solutions, HR services, payroll, assessments, training, and other offerings to the client to pursue business opportunities.
Conduct regular client meetings to maintain strong communication.
Monitor and address personnel issues and concerns promptly and effectively.
Implement company collection policies and procedures and liaise with Credit and Collections to resolve issues.
Reconcile invoices for accuracy before final approval and payment processing.
Monitor and maintain client account profitability.
Complete and maintain company reports documenting individual and client-location sales and service activity.
Schedule temporary employees, check them in, and provide pre-assignment orientation.
Monitor temporary employee attendance and performance, and coach and counsel as needed.
Coach and counsel temporary employees to support quality performance, productivity and quality goals, and job satisfaction.
Implement company award programs to recognize temporary employees’ good performance.
Answer telephone inquiries from customers and temporary employees.
Maintain complete and accurate customer and temporary employee records.
Supervise Workforce Staffing Specialists and Workforce Supervisors as necessary.
Perform Workforce Supervisor or Workforce Staffing Specialist duties as necessary.
Produce requested management reports.
Follow company policies and procedures for staffing and customer activity.
Perform other duties needed to support successful company operations.
Process or assist with unemployment claims as directed by Unemployment Department staff.
Process or assist with Workers’ Compensation claims as directed by Workers’ Compensation Department staff.
Develop and coordinate other staffing vendors as part of a subcontractor management program when needed.
Reconcile vendor invoices and prepare them for final approval and payment when needed.