Bilingual Onsite Manager

Employbridge Career • Mc Cook, IL

4d • Onsite

About The Position

The Bilingual Onsite Manager (also described as Staff Performance Manager) supervises personnel day to day to ensure customer goods and services are delivered on time and with accuracy and quality. The role manages employee relations at a client site, including coaching, counseling, performance reviews, removing employees from assignments, and exit interviews. It supports client satisfaction through strong customer service and relationships with supervisors and associates, while anticipating staffing needs and developing services to meet changing client requirements. The position is based in McCook, Illinois and requires fluency in Spanish and English.

Requirements

• Fluency in Spanish and English.
• Experience in a customer service role involving multi-level client communication.
• Human resources and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Seasoned critical-thinking and problem-solving skills.
• Practical experience and comfort using operational software, Microsoft Office products, and basic data management tools for analysis.
• Ability to communicate professionally and effectively across platforms.
• Ability to listen and respond effectively to information and influence decision makers.

Responsibilities

• Anticipate staffing requirements and client expectations, and develop value-added services to support changing client needs.
• Coordinate recruitment, screening, interviewing, and hiring for assignments.
• Maintain the timekeeping system and ensure payroll and invoicing are accurate.
• Provide productivity, headcount, attendance, and other reports at the client’s request.
• Manage employee relations at the site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
• Conduct onsite orientation and safety training.
• Facilitate initial treatment and reporting of workers’ compensation incidents.
• Participate in scheduled service reviews at the client site.
• Act as liaison between the branch office and the client.
• Deliver superior customer service and develop relationships with supervisors and associates.
• Perform other duties as assigned.

Benefits

• Competitive base salary plus monthly bonus potential.
• Medical, dental, and vision benefits.
• Prescription drug benefits.
• 401(k).
• Paid time off and holidays.
• Incentive programs.
• Career paths and promotion-from-within opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed