Bilingual Office Specialist 2 - Justice Court

Marion County • Salem, OR

13d • Onsite

About The Position

Independently perform a variety of responsible administrative support activities to promote and maintain effective program services, according to established practice and procedures. This position provides services to monolingual Spanish-speaking clients; therefore, fluent bilingual Spanish/English skills are required. English and Spanish skills are required to provide assistance to customers and staff with clerical interpretation and translation. Accepting an assignment to perform work in a higher or lower class for a limited period is a requirement of all classifications.

Requirements

• High school diploma or equivalent; AND One year of general office experience; OR Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.
• Fluent bilingual Spanish/English skills are required.
• Finalist will be required to pass a verbal Standardized Spanish/English Fluency Assessment as part of the hiring process.
• Must pass a criminal history background investigation, which includes fingerprinting; however, conviction of a crime may not necessarily disqualify an individual for this classification.
• Must be able to obtain Law Enforcement Data System certification within 6 months of hire.
• Knowledge of modern office practices, procedures and techniques; arithmetic and general record keeping/bookkeeping practices; modern office equipment and machinery and their intended use; a variety of computer systems and software; and basic knowledge of English composition, spelling and grammar.
• Skill and ability to type at an acceptable rate of speed; access and use various computer systems and software; accurately and effectively perform the various assigned tasks and duties following general procedure and program policies; meet and assist clients, staff, and the general public in a courteous, professional manner; understand and effectively follow oral and written instructions, communication, and procedures; apply newly assigned procedures and practices to specific work assignments; and provide backup to other positions as needed.

Nice To Haves

• May provide training and give instruction to volunteers, interns, and other office staff.

Responsibilities

• Provide customer assistance to the public in person, by mail, email and telephone.
• Receive and respond to general questions by providing information regarding violation plea options, citation, and collection processes, including payment options and obtaining license clearances; gather relevant information and coordinate with supervisor or lead worker for resolution of traffic cases; communicate basic case information to external law enforcement and collections agencies.
• Decide traffic and violation cases at the court window according to the violation’s bureau order; access driving records as allowed by law Enforcement Data System (LEDS) guidelines to reduce fine under the violations bureau order; assist public with payment options; verify documents including proof of insurance; inspect documents to confirm necessary corrective action complies with court guidelines.
• Maintain workflow of cases using the court case management program; enter new case files in the case management system; scan files/documents in records management system.
• Open, distribute and process mail; review letters from the public addressed to the Justice of the Peace and create draft response letters for review and approval.
• Cashier, process and track fees, payments, and bail collected for traffic, violation fines or filing fees; set up payment plan contracts; balance transactions, receipts, and cash drawer.
• Act as witness to wedding ceremonies.
• Perform other duties as assigned.

Benefits

• An additional 5% will be added to the hourly wage as compensation for this skill.
• Public Service Loan Forgiveness Program: full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Student Loans after 120 qualifying monthly payments under a qualifying repayment plan.
• Veterans’ Preference

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED