BILINGUAL MEMBERSHIP RECORDS ASSISTANT

ONT.COLLEGE OF TEACHERS•Toronto, ON

2d•Hybrid

About The Position

By reviewing documents in support of applications for teacher certification in Ontario, the Membership Records Assistant supports the quality and ongoing maintenance of the College’s Member Registry. The role includes a review of incoming documents such as academic and professional records. French language testing may be administered.

Requirements

Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
Excellent oral and written communication skills in both French and English
Working knowledge of CRM systems, Microsoft Office
Strong problem-solving, analytical, decision-making and research skills
An ability to work independently as well as in a team environment
Effective time management and organizational skills
High level of accuracy and attention to detail
Ability to handle highly confidential and sensitive correspondence

Nice To Haves

Experience within a regulatory, academic, or credential assessment setting
Knowledge of academic and professional documentation
Experience in assessment of fraud in hard copy and digital documentation

Responsibilities

Process and assess Canadian and international applications for teacher certification in Ontario in accordance with regulatory requirements
Examine documents to verify authenticity, and apply knowledge of regulatory requirements, official documentation, and official document sources to determine acceptability
Scan, image, and maintain hard copy and digital documents
Provide accurate, timely and clear communication to applicants and members
Update member records and issue documentation in support of member qualifications and licensure in accordance with College by-laws and regulatory requirements
Prepare complex case recommendations for leadership review and approval
Provide regulatory information and technical support to faculties of education and providers of professional education programs
Contact external agencies for confirmation/verification of official documentation
Coordinate with other units within the College, as needed in support of member and applicant records
Perform other duties as assigned.