Admissions/Records Assistant

Collin College•McKinney, TX

2d•Onsite

About The Position

Provide one-on-one customer service to current and prospective students by answering the Admissions/Registrar telephones, processing the Admissions/Registrar generic email account, determining and processing residency for new and current students, and processing a variety of documents for student records. This role involves assisting students with registration, processing various student information requests, and maintaining the accuracy and security of student records in compliance with privacy laws. The position requires performing essential job functions accurately under time pressure and in an environment with continuously changing policies and procedures.

Requirements

High school diploma or GED.
One (1) year of related experience required.
Knowledge of registration process including admissions, registration, testing, advising, records and residency
Knowledge of College's automated registration systems
Knowledge of Family Education Rights and Privacy Act
Knowledge of services available at all district sites
Customer services skills
Good oral and written communications skills
Problem solving skills
Ability to accurately determine and document residency, TSI status and prerequisite levels
Ability to proof and code applications
Ability to resolve registration problems
Ability to communicate with students in person and via email and telephone
Ability to maintain confidentiality of student records
Ability to process admissions applications
Ability to accurately maintain files
Ability to make appropriate and timely referrals
Ability to read and interpret documents
Ability to process documents in a timely manner
Ability to work under time pressure
Ability to quickly switch from one duty to another
Ability to provide accurate information to customers

Nice To Haves

Associate degree from an accredited institution.
Equivalency: Associate degree and no experience may be substituted for the position requirements.

Responsibilities

Assist students with non-credit and credit registration by entering biographical/demographic information and course requests into Banner and by issuing Personal Identification Numbers (PINs) so that students may register via Collin's automated registration systems.
Process requests for student information, including enrollment verifications and transcripts (traditional and electronic), ensuring compliance with privacy laws.
Receive and process transcripts from colleges, universities and high schools for the district.
Process admissions applications for credit students, including accurately determining and documenting residency, TSI status, and prerequisite levels.
Issue ad valorem, employee and contract training waivers and senior scholarships.
May code and proof applications to ensure compliance with state guidelines.
Review residency documentation to accurately determine students' eligibility for in-state tuition according to state guidelines and process accordingly.
Accurately document master record changes.
May make residency code changes.
Respond to calls to solve registration problems.
Respond to customer inquiries in person, over the telephone and via internet, in a friendly and professional manner.
Prepare and process correspondence to students via US Mail and campus e-mail.
Perform essential job functions accurately while under time pressure and deadlines in an environment in which policies and procedures change continuously.
Monitor usage of ARO forms to ensure that supplies are not depleted.
Coordinate ordering of all internally provided forms.
Coordinate transfer of files for retention, archival, and/or destruction.
May be responsible for ordering of supplies and maintenance of ARO storeroom.
Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).
Maintain an adequate supply of college materials, and ensure that student records are maintained in a professional and secure manner.
Maintain the Admissions and Records Office files in a professional manner to ensure accuracy and easy retrieval for daily operations and annual internal and external audits.
Secure office, including files, upon closing each day.
Insure removal of discarded student records to pulping bin each night at designated campuses, may provide cashiering services by accepting payments for tuition and fees.
Maintain current knowledge of services available at all district sites in order to make appropriate and timely referrals.
Accept grade rosters from faculty ensuring compliance with district-wide policies and procedures for submitting grades or CEU hours.
Assist faculty with questions related to on-line grading system (OASIS).
Provide general advising for credit and non-credit classes, using the college catalog and schedule of classes.
Refer students to appropriate college departments for in-depth advising.
Perform other duties as assigned.
Perform all duties and maintains all standards in accordance with college policies, procedures and Core Values.