Admissions Assistant

Isaiah House Inc•Chaplin, KY

52m•Onsite

About The Position

Isaiah House is seeking a dedicated and driven Admissions Assistant for its men's center in Chaplin, KY. The role involves working Monday-Friday from 4:00 PM to 12:30 AM. Isaiah House is a faith-based, nonprofit organization recognized for operating one of Kentucky's most effective substance use disorder treatment facilities. Employees are offered a competitive benefits package and the satisfaction of contributing to a higher purpose by making a difference in the lives of others.

Requirements

Minimum of high school diploma, or GED
Experience in crisis intervention and conflict resolution skills
Ability to work in a fast paced, dynamic environment

Nice To Haves

Prefer experience in working with various funding streams and ability to collaborate with our billing department

Responsibilities

Maintain a working knowledge of and adhere to all IH policies and procedures including HIPAA compliance
Stay current on bed space and open availability each morning and throughout the day
Answer incoming calls from potential clients and client family members to answer questions and provide reassurance
Monitor and update the admissions feed to field questions related to Client Care Navigator referrals
Complete detailed applications with clients over the phone
Generate first contact email with all required information regarding a potential client
Ensure client has active insurance or proper payment arrangement prior to scheduling
Schedule clients for intake dates, times, and communicate that with the Admissions Coordinator
Complete intake and admissions process within Celerity
Communicate with attorneys, judges, and local corrections facilities to gain needed authorizations for clients to be released to Isaiah House for treatment
Be available and attend weekly meetings with Admissions team and Coordinators