Bilingual (English/Spanish) Medical Patient Care Coordinator

Health Plus Management•Deer Park, NY

About The Position

Health Plus Management is seeking an energetic, patient-centric, and detail-oriented Patient Care Coordinator to serve as a liaison between physicians and patients. The coordinator welcomes patients and provides outstanding customer service throughout their visits, educates patients about their specific treatment plans, and responds to inquiries with compassion. The role includes coordinating visits and treatment plans, supporting patients with referrals and goals, maintaining accurate and confidential patient information, and assisting the care team as needed. The schedule is Monday through Friday, 40 hours per week. Pay starts at $20 per hour.

Requirements

Bilingual in English and Spanish is required.
Excellent verbal and written communication skills.
Ability to deliver outstanding customer service and provide a compassionate patient experience.
Exceptional organizational and time-management skills, including the ability to multitask.
Adaptability and flexibility in a fast-paced environment.
Problem-solving ability and aptitude.
Outcome-focused approach and ability to work under pressure.
Solution-oriented mindset and willingness to take a hands-on approach.
Strong sense of urgency and focus in accomplishing tasks.
Strong computer knowledge, including Microsoft Word and Excel, and knowledge of Windows programs.
Ability to maintain patient confidentiality in compliance with HIPAA.

Nice To Haves

One or more years of relevant medical experience is preferred.
Knowledge of medical terminology and procedures, and ability to converse intelligently and confidently with patients, is preferred.
Knowledge of EMR systems.

Responsibilities

Provide outstanding customer service to every patient.
Coordinate patient visits to support progress on treatment plans.
Educate patients about treatment plans, practice policies, and financial responsibility.
Schedule physicians’ treatment plans with patients.
Track referrals and treatment plans with patients.
Help patients set goals and identify problems when they are not meeting their goals.
Assist patients with paperwork when necessary.
Respond to patient inquiries compassionately and in a timely manner.
Process medical insurance information, verify patient eligibility, and address insurance questions, liaising with the Billing department as appropriate.
Ensure compliance with treatment plans created by physicians.
Maintain the confidentiality of personal information in compliance with HIPAA.
Ensure patient information, including demographics and insurance information, is entered in the system for follow-up and reporting.
Provide advocacy, information, and referral services to patients.
Back up other team members as needed.
Perform other duties as assigned.