Bilingual LVN Care Coordinator

Titanium Healthcare•Indio, CA

1d•Hybrid

About The Position

The LVN Care Coordinator is an essential member of Titanium Healthcare’s Enhanced Care Management (ECM) team. ECM is a person-centered program funded through California Advancing and Innovating Medi-Cal (CalAIM) that coordinates care to improve members’ health and life trajectory. The program serves eligible members enrolled in Inland Empire Health Plan (IEHP), including frequent users of health services and people experiencing homelessness. The team provides in-person care management and coordination, connects members with managed care providers and community resources, and supports improvements in social and physical determinants of health. Members remain in the program until they no longer need or want its services. This is a hybrid, field-based position. Approximately 80% of the time is spent providing in-person services to members in the community, with approximately 20% spent on remote administrative, documentation, and other job-related duties. The role requires regular in-person member engagement and travel within the assigned service area. The employee controls their schedule when meeting members and is eligible for mileage reimbursement for business-related vehicle use. Standard business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

Diploma or GED.
Valid, unrestricted state LVN license.
At least 2 years of experience as an LVN in a healthcare setting, such as a medical clinic or acute care hospital.
Prior experience using EHR/EPM.
Current, valid driver’s license and a clean driving record.
Reliable transportation and proof of auto insurance.
Distraction-free home workspace with a secure internet connection.
Fluency in English, written and verbal, and bilingual proficiency in Spanish.
Ability to communicate clearly in person, by phone, and electronically.
Adequate hearing and vision, with corrective devices if needed, to conduct assessments and documentation.
Ability to identify problems and use logic and related information to develop and implement solutions.
Excellent organizational skills and attention to detail.
Commitment to patient confidentiality and ethical healthcare practice.
Ability to lift, carry, push, or pull up to 20–25 pounds.
Ability to climb stairs or navigate uneven terrain in community and home environments, bend, reach, conduct in-person visits in non-traditional environments, remain stationary, move around the office, and travel throughout the community.
Ability to operate a vehicle and travel to meet members and attend meetings or events as required or requested.
Ability to maintain professionalism and safety in diverse environments, including homes, shelters, outdoor settings, hospitals, and community organizations, where pets, smoke, odors, clutter, unsanitary conditions, or varying temperatures may be present.
Frequent use of computers, keyboards, and handheld/mobile devices, including the ability to type for extended periods.
Competence with computers, email, virtual platforms, and Microsoft Office-based programs.
Ability to work independently and complete assignments within established policies and procedures.

Nice To Haves

Associate degree.
eClinical Works (ECW) experience.
Experience working in an internal medicine clinic.
Care management experience.
Valid BLS certification from the American Heart Association.
Valid CPR certification.

Responsibilities

Facilitate access to primary care and behavioral health providers as needed.
Work effectively as part of Titanium’s interdisciplinary team to provide high-quality, effective care management to ECM members.
Engage members in skilled therapeutic interactions to promote health behaviors and provide behavioral health interventions within scope.
Coordinate care and link members to resources, working with community professionals and organizations to support quality care.
Support seamless transitions of care that meet IEHP requirements following emergency room visits and hospitalizations.
Complete regularly scheduled follow-up visits.
Provide care coordination through phone calls, emails, messages, calendar updates, appointment scheduling, data entry, and meetings.
Support the BH Care Manager, Community Health Worker, and Care Coordinator with delegated tasks.
Collaborate with other ECM care team members on member care issues and participate in systematic case reviews as needed.
Consult with the ECM Operations Leader and assigned POD RN before taking clinical action.
Develop strategies to engage members in care and conduct motivational interviewing.
Provide health education to members within scope of practice.
Initiate care plans and complete required assessments according to healthcare plan guidelines.
Understand and follow departmental and company policies and procedures.
Perform other duties as assigned or required by departmental policy.

Benefits

12 holidays and up to 15 days of accrued paid time off, plus additional time off for sick leave, jury duty, bereavement, reproductive loss, and therapy.
Hybrid work model and flexibility to support work-life balance.
Medical, dental, and vision benefits; the company covers up to 100% of the employee premium and 50% of dependent premiums depending on the plan.
Unlimited therapy sessions funded 100% by Titanium Healthcare.
Flexible Spending, Health Savings, and Dependent Care Accounts.
Life and AD&D insurance funded 100% by Titanium Healthcare.
Supplemental disability plans.
Employee Assistance Programs.
Pet insurance.
Employee Referral Program with earnings up to $1,000 per referral.
401(k) plan and Roth IRA options.
Mileage reimbursement for business-related vehicle travel.
Career development and growth opportunities.