Bilingual LVN Care Coordinator

Titanium Healthcare•Coachella, CA

2d•Hybrid

About The Position

The Bilingual LVN Care Coordinator is an essential member of Titanium Healthcare’s Enhanced Care Management (ECM) team. ECM is a person-centered program funded through California Advancing and Innovating Medi-Cal (CalAIM), designed to coordinate medically appropriate, cost-effective care and improve members’ social and physical determinants of health. Potential members must be enrolled in Inland Empire Health Plan (IEHP). The team conducts outreach and engagement, enrolls members in the program, and provides in-person care management and coordination for people who frequently use health services and individuals experiencing homelessness. Members remain enrolled until they no longer need or want services. This is a hybrid, field-based position. Approximately 80% of the work is in-person service to members in the community, and approximately 20% is remote administrative, documentation, and other job-related work. The role requires regular member engagement and travel within the assigned service area. The employee has control over their schedule when meeting members and is eligible for mileage reimbursement for business-related vehicle use. Standard business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

Diploma or GED.
Valid, unrestricted state LVN license.
At least 2 years of experience as an LVN in a healthcare setting, such as a medical clinic or acute care hospital.
Prior experience using EHR/EPM.
Current, valid driver’s license and clean driving record.
Reliable transportation and proof of auto insurance.
Distraction-free home workspace with a secure internet connection.
Fluent in English, written and verbal, and bilingual in Spanish.
Ability to communicate clearly in person, by phone, and electronically.
Adequate hearing and vision, with corrective devices if necessary, to conduct assessments and documentation.
Ability to identify problems and use logic and related information to develop and implement solutions.
Excellent organizational skills and attention to detail.
Commitment to patient confidentiality and ethical healthcare practice.
Ability to lift, carry, push, or pull up to 20–25 pounds.
Ability to climb stairs or navigate uneven terrain in community and home environments; bend and reach; remain stationary; and move around the office or community.
Ability to operate a vehicle and travel to meet members and attend meetings and events as required or requested.
Ability to maintain professionalism and safety in diverse environments, including homes, shelters, outdoor settings, hospitals, or community organizations.
Frequent use of computers, keyboards, and handheld or mobile devices, including typing for extended periods.
Competence with computers, email, virtual platforms, and Microsoft Office-based programs.
Ability to work independently and complete assignments within established policies and procedures.

Nice To Haves

Associate degree.
eClinical Works (ECW) experience.
Experience working in an internal medicine clinic.
Care management experience.
Valid BLS certification from the American Heart Association.
Valid CPR certification.

Responsibilities

Facilitate access to primary care and behavioral health providers as needed.
Work effectively as part of Titanium’s interdisciplinary team to provide high-quality care management to ECM members.
Engage members in skilled therapeutic interactions to promote health behaviors and provide behavioral health interventions within scope.
Coordinate care, link members to resources, and work with community professionals and organizations to support quality care.
Coordinate seamless transitions of care that meet IEHP requirements following emergency room visits and hospitalizations.
Complete regularly scheduled follow-up visits.
Provide care coordination through calls, emails, messages, calendar updates, appointment scheduling, data entry, and meetings.
Support the Behavioral Health Care Manager, Community Health Worker, and Care Coordinator with delegated tasks.
Collaborate with ECM care team members on member care issues and participate in systematic case reviews as needed.
Consult the ECM Operations Leader and assigned POD RN before taking clinical action.
Develop strategies to engage members in care and conduct motivational interviewing.
Provide health education to members within scope of practice.
Initiate care plans and complete required assessments according to healthcare plan guidelines.
Understand and follow departmental and companywide policies and procedures.
Perform other duties as assigned or required by departmental policy.

Benefits

12 holidays and up to 15 days of accrued paid time off, plus additional time off for sick leave, jury duty, bereavement, reproductive loss, and therapy.
Hybrid work model and schedule flexibility.
Medical, dental, and vision benefits; the company covers up to 100% of the employee premium and 50% of dependent premiums, depending on the plan.
Unlimited therapy sessions funded 100% by Titanium Healthcare.
Flexible Spending, Health Savings, and Dependent Care Accounts.
Life and AD&D insurance funded 100% by Titanium Healthcare.
Supplemental disability plans.
Employee Assistance Programs.
Pet insurance.
Employee Referral Program with earnings up to $1,000 per referral.
401(k) plan and Roth IRA options.
Mileage reimbursement for business-related travel.