Bilingual LVN Care Coordinator

Titanium Healthcare•Indio, CA

1d•$24 - $33•Hybrid

About The Position

The LVN Care Coordinator is an essential member of Titanium Healthcare’s Enhanced Care Management (ECM) team. ECM is funded through California Advancing and Innovating Medi-Cal (CalAIM) and uses a person-centered approach to coordinate care and improve members’ health and life trajectories. Potential ECM members must be enrolled in Inland Empire Health Plan (IEHP). Titanium conducts outreach and engagement, enrolls members, and provides services intended to improve social and physical determinants of health. Members remain in the program until they no longer need or want services. ECM care teams provide in-person care management and coordination, particularly for frequent users of health services and people experiencing homelessness. This is a hybrid, field-based position. Approximately 80% of work is spent providing in-person services in the community, and approximately 20% is spent on remote administrative, documentation, and other job-related duties. The role requires regular member engagement and travel within the assigned service area. The employee controls their schedule when meeting members and may receive mileage reimbursement for business-related vehicle use. Standard business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. The position coordinates access to healthcare and community resources, supports members’ health behaviors, and works with an interdisciplinary ECM team to provide care management. The LVN Care Coordinator helps ensure smooth transitions after emergency room visits and hospitalizations, completes follow-ups and assessments, initiates care plans, and provides health education within the scope of practice. The role also supports other ECM team members and follows company and departmental policies, consulting the ECM Operations Leader and assigned POD RN before taking clinical action.

Requirements

Fluent in English, both written and verbal, and bilingual in Spanish.
Ability to communicate clearly in person, by phone, and electronically.
Adequate hearing and vision, with corrective devices if necessary, to conduct assessments and documentation.
Ability to identify problems and use logic and relevant information to develop and implement solutions.
Excellent organizational skills and attention to detail.
Commitment to patient confidentiality and ethical standards in healthcare practice.
Ability to lift, carry, push, or pull up to 20–25 pounds.
Ability to climb stairs or navigate uneven terrain in community and home environments.
Ability to bend, reach, and conduct in-person visits in non-traditional environments.
Ability to remain in a stationary position and move around the office or travel throughout the community.
Ability to operate a vehicle and travel to meet members and attend meetings and events as required or requested.
Ability to work in homes, shelters, outdoor settings, hospitals, or community organizations, potentially encountering pets, smoke, odors, clutter, unsanitary conditions, and varying temperatures.
Ability to maintain professionalism and safety in diverse environments.
Ability to work independently and complete assignments within established policies and procedures.
Frequent use of computers, keyboards, and handheld/mobile devices, and ability to type for extended periods.
Competence with computers, email, virtual platforms, and Microsoft Office-based programs.
Diploma or GED required.
Valid, unrestricted state LVN license.
At least 2 years of experience as an LVN in a healthcare setting, such as a medical clinic or acute care hospital.
Prior experience using EHR/EPM.
Current, valid driver’s license with a clean driving record.
Reliable transportation and proof of auto insurance.
Distraction-free home workspace with a secure internet connection.

Nice To Haves

Associate degree.
Experience with eClinical Works (ECW).
Experience working in an internal medicine clinic.
Care management experience.
Valid BLS certification from the American Heart Association.
Valid CPR certification.

Responsibilities

Facilitate access to primary care and behavioral health providers as needed.
Work effectively with Titanium’s interdisciplinary team to provide high-quality, effective care management to ECM members.
Engage members in skilled therapeutic interactions to promote health behaviors and provide behavioral health interventions within scope.
Coordinate care and link members with resources, working with community professionals and organizations to support quality care.
Ensure seamless transitions of care that meet IEHP requirements following emergency room visits and hospitalizations.
Complete regularly scheduled follow-up visits.
Coordinate care through phone calls, emails, messages, calendar updates, appointment scheduling, data entry, and meetings.
Support the BH Care Manager, Community Health Worker, and Care Coordinator with delegated tasks.
Collaborate with other ECM care team members on member care issues.
Participate in systematic case reviews as needed.
Consult with the ECM Operations Leader and assigned POD RN before taking clinical action.
Develop strategies to engage members in care and conduct motivational interviewing.
Provide health education to members within scope of practice.
Initiate care plans and complete required assessments in accordance with healthcare plan guidelines.
Follow departmental and companywide policies and procedures.
Perform other duties as assigned or required by departmental policy.

Benefits

12 holidays and up to 15 days of accrued PTO, plus additional time off for sick leave, jury duty, bereavement, reproductive loss, and therapy.
Hybrid work model with flexibility.
Medical, dental, and vision benefits; Titanium covers up to 100% of the employee premium and 50% of dependent premiums depending on the plan.
Unlimited therapy sessions funded 100% by Titanium Healthcare.
Flexible Spending, Health Savings, and Dependent Care Accounts.
Life/AD&D insurance funded 100% by Titanium Healthcare.
Supplemental disability plans.
Employee Assistance Programs.
Pet insurance.
Employee Referral Program with earnings up to $1,000 per referral.
401(k) plan and Roth IRA options.
Career development and growth opportunities.