Care Coordinator I- Bilingual

El Centro Del Barrio•San Antonio, TX

2h•Onsite

About The Position

The Care Coordinator I provides care coordination services for clients in an assigned group. The role assesses clients’ care management needs and addresses potential barriers to care to support timely diagnosis and treatment. Under a supervisor’s direction, the Care Coordinator maintains a clinical tracking system to support appropriate follow-up, reporting, and billing. Work must be performed on-site.

Requirements

High school diploma or equivalent.
Strong clerical skills, including keyboarding and a good understanding of basic math.
Some computer knowledge and ability to use a calculator.
Mental ability to conduct client interviews with better-than-average attention to detail.

Nice To Haves

Medical Assistant certification preferred.
Six months of experience in a public health care setting preferred.
Bilingual English/Spanish preferred.

Responsibilities

Process specialty-care and ancillary-service referrals, verify insurance, and obtain authorization when needed.
Follow up on submitted referrals, retrieve specialist progress notes to close referral loops, and help obtain a second referral when necessary.
Document client-related activities in the EHR and C3 database, and look up patient accounts and encounters in the EHR, EPM, and C3 database.
Document and update the PHI log in the EHR when referrals are sent or processed.
Assist with maintaining patient demographic information in the EPM, EHR, and C3 database.
Assist providers with referral follow-up and no-shows as directed by providers or contract staff.
Respond to contractor and patient calls concerning referrals or medical records needed for continuity of care.
Schedule, reschedule, and cancel patient appointments according to established service-line and provider protocols.
Maintain incoming faxes in the patient EHR and obtain provider signatures for faxes requiring approval for services.
Flag charts to alert staff about non-compliance with services or demographic information needing updates.
Assist clinical teams with patient assessment by receiving reports or reviewing charts for abnormal laboratory results or findings, and notify clinicians in emergencies.
Communicate with patients by phone, text messaging system, or patient portal using appropriate customer service skills and phone etiquette.
Complete daily tasks assigned by the Director or Supervisor.
Complete and run rescreen reports to bring clients back into service.
Attend weekly department meetings.
Uphold CentroMed’s mission and values concerning ethics, integrity, safety, corporate responsibility, and objectives.
Help maintain excellent customer service internally and externally.
Follow CentroMed policies and procedures.
Protect confidential and identifiable information and follow HIPAA standards and requirements.
Assist in training new employees as requested.
Perform duties according to applicable safety and security standards and complete other assigned duties.