Care Coordinator I, Bilingual (Spanish)

Didi Hirsch Brand•Inglewood, CA

3d•Hybrid

About The Position

The bilingual Care Coordinator I provides comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. The role offers personalized support in an integrated health care setting, helping clients navigate and access services to support their well-being and recovery. This is a hybrid position based in Inglewood, California, with an optional 9/80 flex work schedule. The role requires Spanish fluency and may involve services in outpatient and field-based settings, including homes and schools.

Requirements

Fluency in Spanish.
At least two years of related experience or a bachelor’s degree.
Previous experience in a social service or mental health environment, preferably with mental health and/or substance use clients.
Current knowledge of job-specific skills, including crisis intervention, multicultural and socioeconomic issues, and documentation standards.
Knowledge of Agency policies and procedures, HIPAA, documentation guidelines, and county, state, and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
Knowledge of and active support for integrated mental health, physical health, and substance use treatment.
Basic advocacy skills, including a holistic approach to integrated health care and case management.
Ability to present ideas, information, and viewpoints clearly in speech and writing.
Ability to use a personal computer, Microsoft Office Suite, and an Electronic Health Record efficiently.
Ability to travel in the community and/or between Agency sites and provide services in varied settings, including outpatient and field-based locations such as homes and schools.
Ability to use data, outcomes, experience, and judgment to make effective business and therapeutic decisions.
Commitment to team objectives and the Didi Hirsch mission.
Ability to adapt to changing needs by acquiring new skills and knowledge.
Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Responsibilities

Help clients locate, access, and use health care services, community support groups, and other resources; establish and maintain housing; access mental and medical care, rehabilitation programs, and drug and alcohol services; increase social contacts; and engage in constructive activities.
Assess clients’ needs and functioning, present cases in treatment team meetings, and monitor progress as needed.
Advocate for clients and interface with housing and support agencies, including property owners, support groups, Social Security, Medicare, and Medi-Cal.
Develop and maintain cooperative relationships with community agencies for clients’ benefit.
Provide individual and group supportive counseling and psychoeducation to help clients cope with mental illness and/or substance use, promote recovery, and develop self-sufficiency.
Provide crisis intervention, facilitate conflict resolution among program clients, and assist with problem-solving life situations as needed.
Coordinate client care with clinical and medical staff.
Meet Agency client service expectations.
Monitor and document client services and ensure compliance with Agency, county, state, and federal policies, procedures, standards, and guidelines.
Develop and maintain clinical skills through continuing education and training related to individuals with a history of mental illness and/or substance use disorders.
Attend and participate in Agency and program/team meetings, individual and group supervision, and related community Agency meetings as required or requested.
Provide social rehabilitation services to clients and their families individually and in groups.
Conduct outreach to generate client referrals.
Participate in community resource and/or health fairs.
Provide parenting services to individuals, groups, or the community at large.
Assist medical staff with interpretation services.