Bilingual LVN Care Coordinator

Titanium Healthcare•Victorville, CA

1d•$24 - $33•Hybrid

About The Position

The LVN Care Coordinator is an essential member of Titanium Healthcare’s Enhanced Care Management (ECM) team. ECM is a person-centered program funded through California Advancing and Innovating Medi-Cal (CalAIM) that coordinates medically appropriate, cost-effective care for eligible Inland Empire Health Plan (IEHP) members, including frequent users of health services and people experiencing homelessness. Titanium conducts outreach and enrollment and provides services intended to improve members’ social and physical determinants of health. Care teams provide in-person care management and coordination, connecting members with services from managed care providers and community organizations. Members remain in the program until they no longer need or want its services. This is a hybrid, field-based position. Approximately 80% of the work is in person with members in the community, and approximately 20% is remote administrative, documentation, and other job-related work. The role requires regular in-person member engagement and travel within the assigned service area. The coordinator has control over their schedule for member visits and is eligible for mileage reimbursement for business-related use of their vehicle. Standard business hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

Fluency in written and spoken English and bilingual proficiency in Spanish.
Ability to communicate clearly in person, by phone, and electronically.
Adequate hearing and vision, with corrective devices if necessary, to conduct assessments and documentation.
Ability to identify problems and use logic and relevant information to develop and implement solutions.
Excellent organizational skills and attention to detail.
Commitment to patient confidentiality and ethical standards in healthcare practice.
Ability to lift, carry, push, or pull up to 20–25 pounds.
Ability to climb stairs or navigate uneven terrain in community and home environments; bend and reach; conduct visits in non-traditional environments; remain stationary; and move around an office or travel throughout the community.
Ability to operate a vehicle and travel to meet members and attend meetings or events as required or requested.
Ability to work safely and professionally in varied environments, including homes, shelters, outdoor settings, hospitals, and community organizations, which may involve pets, smoke, odors, clutter, unsanitary conditions, or varying temperatures.
Ability to work independently and complete assignments within established policies and procedures.
Frequent use of computers, keyboards, and handheld or mobile devices, and ability to type for extended periods.
Competence with computers, email, virtual platforms, and Microsoft Office-based programs.
Diploma or GED.
Valid, unrestricted state LVN license.
At least 2 years of experience as an LVN in a healthcare setting, such as a medical clinic or acute care hospital.
Prior experience using EHR/EPM.
Current, valid driver’s license and clean driving record.
Reliable transportation and proof of auto insurance.
Distraction-free home workspace with a secure internet connection.

Nice To Haves

Associate degree.
Experience with eClinical Works (ECW).
Experience working in an internal medicine clinic.
Care management experience.
Valid BLS certification from the American Heart Association.
Valid CPR certification.

Responsibilities

Facilitate access to primary care and behavioral health providers as needed.
Work effectively with Titanium’s interdisciplinary team to provide high-quality, effective care management to ECM members.
Engage members in skilled therapeutic interactions to promote health behaviors and provide other behavioral health interventions within scope.
Coordinate care, including linking members to resources and working with community professionals and organizations to ensure quality care.
Coordinate seamless transitions of care that meet IEHP requirements following emergency room visits and hospitalizations.
Complete regularly scheduled follow-up visits.
Provide care coordination by phone, email, messaging, calendar updates, appointment scheduling, data entry, and meeting attendance.
Support the Behavioral Health Care Manager, Community Health Worker, and Care Coordinator with delegated tasks.
Collaborate with other ECM care team members on member care issues.
Participate in systematic case reviews as needed.
Consult with the ECM Operations Leader and assigned POD RN before taking clinical action.
Develop strategies to engage members in care and conduct motivational interviewing.
Provide health education to members within scope of practice.
Initiate care plans and complete required assessments according to healthcare plan guidelines.
Follow departmental and companywide policies and procedures.
Perform other duties as assigned or required by departmental policy.

Benefits

12 paid holidays and up to 15 days of accrued paid time off, plus additional time off for sick leave, jury duty, bereavement, reproductive loss, and therapy.
Hybrid work model and schedule flexibility.
Medical, dental, and vision benefits; Titanium covers up to 100% of the employee premium and 50% of dependents depending on the plan.
Unlimited therapy sessions funded 100% by Titanium Healthcare.
Flexible Spending, Health Savings, and Dependent Care Accounts.
Life and AD&D insurance funded 100% by Titanium Healthcare.
Supplemental disability plans.
Employee Assistance Programs.
Pet insurance.
Employee referral program offering up to $1,000 per referral.
401(k) plan and Roth IRA options.
Career development and growth opportunities.
Mileage reimbursement for business-related use of the employee’s vehicle.