Bilingual Logistics Coordinator
About The Position
The Bilingual Logistics Coordinator delivers customer service through effective communication, attention to detail, and organizational skills. The role coordinates logistics operations for customers, including shipment booking, dispatch and intermodal logistics, and equipment control. It serves as a primary liaison among customers, trucking partners, terminals, and vendors to support cargo movement. The coordinator also handles accessorial billing, vendor and customer invoices, service issues, regulatory compliance, and process improvement initiatives. Additional duties may be assigned, and the role may evolve with changes in industry practices and technology. The position is based in a professional, climate-controlled office environment. Work involves prolonged sitting and computer use with standard office equipment. Occasional lifting of office supplies or documents weighing up to 25 pounds may be required. Physical risk exposure is minimal, and employees must follow safety protocols, including ergonomic and general workplace practices. The role may require attendance at maritime-industry safety briefings or training.
Requirements
- High school diploma, GED, or equivalent.
- Bilingual proficiency in English and Spanish.
- Prior experience with logistics or shipping software.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Strong analytical and problem-solving skills and the ability to understand and follow logical processes.
- Strong customer service and communication skills, with a courteous and professional demeanor.
- Strong organization, attention to detail, data-entry accuracy, and time-management skills.
- Ability to work independently with minimal supervision or collaboratively within a team.
- Discretion and professionalism when handling confidential information.
- Self-motivation and adaptability, including the ability to perform under pressure in a fast-paced environment.
- Flexibility to adapt to evolving responsibilities and technology and willingness to perform additional duties as assigned.
- Ability to sit for prolonged periods and work at a computer.
- Ability to occasionally lift office supplies or documents weighing up to 25 pounds.
- Ability to follow company safety protocols, including ergonomic and general workplace safety procedures.
Nice To Haves
- Familiarity with CargoWise.
- Experience working with databases.
- General administrative or clerical experience, including mail, filing, and document handling.
Responsibilities
- Coordinate end-to-end customer shipments, including booking creation, pickup and delivery arrangements, dispatching, and communication with truckers and terminals.
- Collaborate with terminal operators to manage load lists, reconcile records, and verify cargo against expected load plans.
- Monitor intermodal shipments, coordinate handoffs between transportation modes, and resolve logistical disruptions.
- Maintain cargo tracking and tracing records and provide timely updates to stakeholders.
- Facilitate cargo releases within the San Juan terminal system in accordance with port requirements and delivery timelines.
- Coordinate logistics and resolve issues as a liaison among customers, truckers, terminals, railroads, and vendors.
- Respond professionally and promptly to customer inquiries and service requests received by phone or shared email inbox.
- Generate and issue standalone accounts receivable invoices for accessorial charges not covered by standard freight or bill of lading rates, ensuring accurate and timely customer charges.
- Track equipment usage, bill accessorial charges, and resolve equipment-control discrepancies.
- Review and process accounts payable invoices from trucking vendors and other service providers.
- Ensure compliance with applicable government and regulatory requirements, including U.S. Customs procedures, Puerto Rico Hacienda tax filings, wharfage fees, and SED filings.
- Promote safe and secure cargo transport practices in accordance with local and federal laws.
- Maintain accurate customer profiles in the back-office system for documentation and billing.
- Identify service exceptions, troubleshoot escalated issues, and implement timely resolutions.
- Provide management with input on process improvements and support departmental projects as needed.
- Follow company HSEQ policies and procedures and workplace safety protocols.
- Perform additional duties as assigned to support departmental needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
