Bilingual Logistics Coordinator
About The Position
The Bilingual Logistics Coordinator delivers customer service through effective communication, attention to detail, and organizational skills. The role coordinates logistics operations for customers, including shipment booking, dispatch and intermodal logistics, and equipment control. It serves as a primary liaison among customers, trucking partners, terminals, railroads, and vendors to support seamless cargo movement. The coordinator also manages accessorial billing, processes vendor and customer invoices, resolves service issues, ensures regulatory compliance, and contributes to process improvements. The position is based in a professional, climate-controlled office environment. It involves prolonged sitting and computer work using standard office equipment. Occasional lifting of office supplies or documents weighing up to 25 pounds may be required. The employee must follow company safety protocols and workplace policies and may attend safety briefings or training relevant to the maritime industry.
Requirements
- High school diploma, GED, or equivalent.
- Bilingual proficiency in English and Spanish.
- Prior experience with logistics or shipping software.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Strong analytical and problem-solving skills and ability to understand and follow logical processes.
- Exceptional customer service and communication skills, with a courteous and professional demeanor.
- Strong organization, attention to detail, data-entry accuracy, and time-management skills.
- Ability to work independently with minimal supervision or collaboratively within a team.
- Discretion and ability to handle confidential information professionally.
- Self-motivation, adaptability, and ability to perform under pressure in a fast-paced environment.
- Flexibility and willingness to adapt to evolving responsibilities and technology and perform additional duties as assigned.
- Ability to work for prolonged periods sitting and using a computer.
- Ability to occasionally lift office supplies or documents weighing up to 25 pounds.
- Ability to follow company safety protocols, ergonomic practices, and workplace policies.
Nice To Haves
- Familiarity with CargoWise.
- Experience working with databases.
- General administrative or clerical experience, including mail, filing, and document handling.
- Willingness to attend safety briefings or training relevant to the maritime industry.
Responsibilities
- Coordinate end-to-end customer shipments, including booking, pickup and delivery arrangements, dispatching, and communication with truckers and terminals.
- Collaborate with terminal operators to manage load lists, reconcile cargo, and ensure loaded cargo matches expected load plans.
- Monitor intermodal shipments, coordinate handoffs between transport modes, and resolve logistical disruptions.
- Maintain cargo tracking and tracing records and provide timely updates to stakeholders.
- Facilitate cargo releases within the San Juan terminal system in accordance with port requirements.
- Liaise with customers, truckers, terminals, railroads, and vendors to coordinate logistics and resolve issues.
- Respond professionally and promptly to customer inquiries and service requests received by phone or shared email inbox.
- Generate and issue standalone accounts receivable invoices for accessorial charges and ensure accurate, timely customer billing.
- Track equipment usage, bill accessorial charges, and resolve equipment-control discrepancies.
- Review and process accounts payable invoices from trucking vendors and other service providers.
- Ensure compliance with government and regulatory requirements, including U.S. Customs procedures, Puerto Rico Hacienda tax filings, wharfage fees, and SED filings; promote safe and secure cargo transport in accordance with local and federal laws.
- Maintain accurate customer profiles in the back-office system for documentation and billing.
- Identify service exceptions, troubleshoot escalated issues, and implement timely resolutions.
- Provide input on process improvement initiatives and support departmental projects as needed.
- Abide by company HSEQ policies and procedures; perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
