Bilingual Loan Specialist - 073
About The Position
The Loan Specialist supports the Branch Manager in maintaining a profitable, compliant, and efficiently operated branch. The role processes loan applications, verifies documentation, services customer accounts, and supports collections while adhering to company policies and regulatory requirements. The position also helps minimize risk and provide excellent customer service. The Loan Specialist works with customers to establish payment arrangements, process loan modifications and extensions, and identify lending solutions that meet their needs. In the Branch Manager’s absence, the Loan Specialist helps maintain branch operations and service continuity.
Requirements
- At least 6 months of customer service experience.
- Applicants must already have valid U.S. work authorization permitting employment with any employer; visa sponsorship is not provided.
Nice To Haves
- At least 6 months of sales experience preferred.
- Experience in a metrics-driven environment with established performance goals and KPIs is a plus.
- High school diploma or GED preferred.
Responsibilities
- Contact customers by phone and mail to collect past-due payments and establish payment arrangements.
- Identify opportunities to refinance accounts and assist customers in bringing accounts current.
- Close loans by explaining loan terms, conditions, and requirements.
- Conduct collection activities on delinquent accounts.
- Use company-provided resources to locate past-due customers.
- Review pending applications and proactively contact prospective customers to ensure timely processing.
- Promote loan products to former and prospective customers to support branch growth.
- Offer ancillary products and services, including tax preparation, referral programs, and Car Club memberships where applicable.
- Maintain loan files, documentation, and required forms in compliance with company policies and applicable federal and state regulations.
- Prepare copies of financial and legal documents as requested.
- Process loan transactions accurately and maintain current customer information in loan management systems.
- Post customer payments and maintain detailed account records.
- Process payment extensions and accurately document collection efforts and account activity.
- Help maintain branch operations and service continuity in the Branch Manager’s absence.
Benefits
- Low-deductible, affordable medical plans, including medical, dental, and vision.
- Telehealth access.
- On-demand pay.
- Competitive salary based on factors such as location, skills, knowledge, competencies, and experience.
- 401(k) with company match.
- Paid time off, including holidays, vacation, and sick time.
- Bonus opportunities.
- Career development and advancement paths.
- Formal and comprehensive training program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
