Remote Bilingual Healthcare Customer Service Representative

Conduent•Reparto Inclán, PR

3d•Remote

About The Position

As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. A few of the questions you may receive as a healthcare call center associate are the following: “Can you assist me in what the status of my current refill is?" “Did my prescription run out?"

Requirements

Fluent in English & Spanish
Reside in Puerto Rico
Ability to successfully complete a 3 week virtual training class & 2 weeks of nesting. You cannot miss a day of training.
Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
Great problem-solving skills
Ability to effectively multi-task
High school diploma, GED, or college degree
6 months of customer service experience.
Excellent communication skills
Ability to work weekends (if needed based on call volumes).
Must have a home internet connection with 25 Download and 10 Upload Speed
Must be able to hardwire your work computer directly to your home modem via ethernet. Satellite internet and wireless internet are not acceptable.
Must have a quiet, distraction free workspace. Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area.

Responsibilities

Manage a steady volume of incoming calls from customers while navigating multiple systems.
Assist customers with questions, inquiries, and issues related to their prescription coverage.