Remote Bilingual Healthcare Customer Service Representative
About The Position
As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. A few of the questions you may receive as a healthcare call center associate are the following: “Can you assist me in what the status of my current refill is?" “Did my prescription run out?"
Requirements
- Fluent in English & Spanish
- Reside in Puerto Rico
- Ability to successfully complete a 3 week virtual training class & 2 weeks of nesting. You cannot miss a day of training.
- Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED, or college degree
- Must have 6 months of customer service experience.
- Excellent communication skills
- Ability to work weekends (if needed based on call volumes).
Responsibilities
- Manage a steady volume of incoming customer calls while navigating multiple systems.
Benefits
- Comprehensive benefit options
- Great work environment that values your success
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
