Remote Bilingual Healthcare Customer Service Representative
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. A few of the questions you may receive as a healthcare call center associate are the following: “Can you assist me in what the status of my current refill is?" “Did my prescription run out?" If you are seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Requirements
- Fluent in English & Spanish
- Reside in Puerto Rico
- Ability to successfully complete a 3 week virtual training class & 2 weeks of nesting. You cannot miss a day of training.
- Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED, or college degree
- 6 months of customer service experience.
- Excellent communication skills
- Ability to work weekends (if needed based on call volumes).
- Home internet connection with 25 Download and 10 Upload Speed
- Must be able to hardwire your work computer directly to your home modem via ethernet.
- Satellite internet and wireless internet are not acceptable.
- Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area.
Responsibilities
- Assist customers with questions, inquiries, and issues related to their prescription coverage.
- Manage a steady volume of incoming calls from customers while navigating multiple systems.
- Create positive experiences for our customers and clients.
- Ensure punctuality and dependability.
Benefits
- Comprehensive benefit options
- Great work environment that values your success
- Paid time off is accrued after 180 days (about 6 months) of employment.
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
